INTEGRATED TRIZ WITH QFD APPLIED TO AUTOMOTIVE VALVE INDUSTRY
Understanding and assisting the clients in a more efficient way are paramount to maintain and to improve the relationship between the company and their customers. Quality Function Deployment has been used to understand the requirements of the customers. However, some requirements face technical obst...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
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Instituto Federal de Educação, Ciência e Tecnologia do Rio Grande do Norte
2018-02-01
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| Series: | Holos |
| Subjects: | |
| Online Access: | http://www2.ifrn.edu.br/ojs/index.php/HOLOS/article/view/6669 |
| _version_ | 1818312108270419968 |
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| author | Gustavo Borges Lisboa Silva Gustavo Aristides Santana Martinez |
| author_facet | Gustavo Borges Lisboa Silva Gustavo Aristides Santana Martinez |
| author_sort | Gustavo Borges Lisboa Silva |
| collection | DOAJ |
| description | Understanding and assisting the clients in a more efficient way are paramount to maintain and to improve the relationship between the company and their customers. Quality Function Deployment has been used to understand the requirements of the customers. However, some requirements face technical obstacles in relation to the service provided. Theory of Inventive Problem Solving was developed to find innovative solutions to technical problems in products and process. This report describes a method that integrates Quality Function Deployment with Theory of Inventive Problem Solving, which requires technical innovation specified from an analysis of customers´ needs. Then, the technical problems to be solved are defined by quality characteristics, and technical innovation is executed by applying Theory of Inventive Problem Solving. Results showed efficiency on identifying customer’s requirements, reoccurring problems and finding better and innovative solutions. |
| first_indexed | 2024-12-13T08:12:36Z |
| format | Article |
| id | doaj.art-61155fba84124d489b5aed5e48821930 |
| institution | Directory Open Access Journal |
| issn | 1807-1600 |
| language | English |
| last_indexed | 2024-12-13T08:12:36Z |
| publishDate | 2018-02-01 |
| publisher | Instituto Federal de Educação, Ciência e Tecnologia do Rio Grande do Norte |
| record_format | Article |
| series | Holos |
| spelling | doaj.art-61155fba84124d489b5aed5e488219302022-12-21T23:54:11ZengInstituto Federal de Educação, Ciência e Tecnologia do Rio Grande do NorteHolos1807-16002018-02-0110506010.15628/holos.2018.66691854INTEGRATED TRIZ WITH QFD APPLIED TO AUTOMOTIVE VALVE INDUSTRYGustavo Borges Lisboa Silva0Gustavo Aristides Santana Martinez1Universidade de São Paulo - USP Escola de Engenharia de Lorena - EELUniversidade de São Paulo - USP Escola de Engenharia de Lorena - EELUnderstanding and assisting the clients in a more efficient way are paramount to maintain and to improve the relationship between the company and their customers. Quality Function Deployment has been used to understand the requirements of the customers. However, some requirements face technical obstacles in relation to the service provided. Theory of Inventive Problem Solving was developed to find innovative solutions to technical problems in products and process. This report describes a method that integrates Quality Function Deployment with Theory of Inventive Problem Solving, which requires technical innovation specified from an analysis of customers´ needs. Then, the technical problems to be solved are defined by quality characteristics, and technical innovation is executed by applying Theory of Inventive Problem Solving. Results showed efficiency on identifying customer’s requirements, reoccurring problems and finding better and innovative solutions.http://www2.ifrn.edu.br/ojs/index.php/HOLOS/article/view/6669quality function deployment (qfd)theory of inventive problem solving (triz)innovation |
| spellingShingle | Gustavo Borges Lisboa Silva Gustavo Aristides Santana Martinez INTEGRATED TRIZ WITH QFD APPLIED TO AUTOMOTIVE VALVE INDUSTRY Holos quality function deployment (qfd) theory of inventive problem solving (triz) innovation |
| title | INTEGRATED TRIZ WITH QFD APPLIED TO AUTOMOTIVE VALVE INDUSTRY |
| title_full | INTEGRATED TRIZ WITH QFD APPLIED TO AUTOMOTIVE VALVE INDUSTRY |
| title_fullStr | INTEGRATED TRIZ WITH QFD APPLIED TO AUTOMOTIVE VALVE INDUSTRY |
| title_full_unstemmed | INTEGRATED TRIZ WITH QFD APPLIED TO AUTOMOTIVE VALVE INDUSTRY |
| title_short | INTEGRATED TRIZ WITH QFD APPLIED TO AUTOMOTIVE VALVE INDUSTRY |
| title_sort | integrated triz with qfd applied to automotive valve industry |
| topic | quality function deployment (qfd) theory of inventive problem solving (triz) innovation |
| url | http://www2.ifrn.edu.br/ojs/index.php/HOLOS/article/view/6669 |
| work_keys_str_mv | AT gustavoborgeslisboasilva integratedtrizwithqfdappliedtoautomotivevalveindustry AT gustavoaristidessantanamartinez integratedtrizwithqfdappliedtoautomotivevalveindustry |