A qualitative assessment of provider satisfaction and experiences with a COVID-19 community mobile health clinic outreach model in underserved Baltimore neighborhoods
Objective: Although previous studies have assessed provider perceptions about telehealth, no prior studies have qualitatively assessed the experiences and satisfaction of health-care providers with a community mobile health clinic model within underserved urban settings. Methods: This study draws on...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
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SAGE Publishing
2023-02-01
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| Series: | SAGE Open Medicine |
| Online Access: | https://doi.org/10.1177/20503121231152090 |
| _version_ | 1797745468300591104 |
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| author | Kechna Cadet David R Baker Annice Brown |
| author_facet | Kechna Cadet David R Baker Annice Brown |
| author_sort | Kechna Cadet |
| collection | DOAJ |
| description | Objective: Although previous studies have assessed provider perceptions about telehealth, no prior studies have qualitatively assessed the experiences and satisfaction of health-care providers with a community mobile health clinic model within underserved urban settings. Methods: This study draws on the views expressed by community health workers ( n = 4), registered nurses ( n = 2), Grace Medical Center outreach specialists ( n = 2), and physician assistants staffing LifeBridge Health’s virtual hospital ( n = 3) to understand their satisfaction and experiences with a COVID-19 community mobile health clinic in underserved Baltimore neighborhoods. Thematic analysis of the interviews was used to extract themes and subthemes of our health-care providers’ experiences with the community mobile health clinic model. Results: These individuals shared their experiences addressing social determinants of health, the perceived impact of community mobile health clinic, satisfaction with and limitations of the pilot project, as well as future implications for the community mobile health clinic model. Finally, ideas for how the model can fit into the existing healthcare delivery framework are suggested. Conclusion: The context surrounding the COVID-19 pandemic has provided a unique opportunity to critically address healthcare frameworks and models. The LifeBridge community mobile health clinic served as an initiative to truly bridge together community outreach and health access. Among the many themes, health-care providers on the team applauded the model for its potential to bring preventative health care to the patient with the goal of improving patient health outcomes. |
| first_indexed | 2024-03-12T15:23:41Z |
| format | Article |
| id | doaj.art-616c3dd839a346219319e8552722836d |
| institution | Directory Open Access Journal |
| issn | 2050-3121 |
| language | English |
| last_indexed | 2024-03-12T15:23:41Z |
| publishDate | 2023-02-01 |
| publisher | SAGE Publishing |
| record_format | Article |
| series | SAGE Open Medicine |
| spelling | doaj.art-616c3dd839a346219319e8552722836d2023-08-10T17:33:20ZengSAGE PublishingSAGE Open Medicine2050-31212023-02-011110.1177/20503121231152090A qualitative assessment of provider satisfaction and experiences with a COVID-19 community mobile health clinic outreach model in underserved Baltimore neighborhoodsKechna Cadet0David R Baker1Annice Brown2Department of Mental Health, Johns Hopkins Bloomberg School of Public Health, Baltimore, MD, USADepartment of Population Health, LifeBridge Health, Baltimore, MD, USADepartment of Mental Health, Johns Hopkins Bloomberg School of Public Health, Baltimore, MD, USAObjective: Although previous studies have assessed provider perceptions about telehealth, no prior studies have qualitatively assessed the experiences and satisfaction of health-care providers with a community mobile health clinic model within underserved urban settings. Methods: This study draws on the views expressed by community health workers ( n = 4), registered nurses ( n = 2), Grace Medical Center outreach specialists ( n = 2), and physician assistants staffing LifeBridge Health’s virtual hospital ( n = 3) to understand their satisfaction and experiences with a COVID-19 community mobile health clinic in underserved Baltimore neighborhoods. Thematic analysis of the interviews was used to extract themes and subthemes of our health-care providers’ experiences with the community mobile health clinic model. Results: These individuals shared their experiences addressing social determinants of health, the perceived impact of community mobile health clinic, satisfaction with and limitations of the pilot project, as well as future implications for the community mobile health clinic model. Finally, ideas for how the model can fit into the existing healthcare delivery framework are suggested. Conclusion: The context surrounding the COVID-19 pandemic has provided a unique opportunity to critically address healthcare frameworks and models. The LifeBridge community mobile health clinic served as an initiative to truly bridge together community outreach and health access. Among the many themes, health-care providers on the team applauded the model for its potential to bring preventative health care to the patient with the goal of improving patient health outcomes.https://doi.org/10.1177/20503121231152090 |
| spellingShingle | Kechna Cadet David R Baker Annice Brown A qualitative assessment of provider satisfaction and experiences with a COVID-19 community mobile health clinic outreach model in underserved Baltimore neighborhoods SAGE Open Medicine |
| title | A qualitative assessment of provider satisfaction and experiences with a COVID-19 community mobile health clinic outreach model in underserved Baltimore neighborhoods |
| title_full | A qualitative assessment of provider satisfaction and experiences with a COVID-19 community mobile health clinic outreach model in underserved Baltimore neighborhoods |
| title_fullStr | A qualitative assessment of provider satisfaction and experiences with a COVID-19 community mobile health clinic outreach model in underserved Baltimore neighborhoods |
| title_full_unstemmed | A qualitative assessment of provider satisfaction and experiences with a COVID-19 community mobile health clinic outreach model in underserved Baltimore neighborhoods |
| title_short | A qualitative assessment of provider satisfaction and experiences with a COVID-19 community mobile health clinic outreach model in underserved Baltimore neighborhoods |
| title_sort | qualitative assessment of provider satisfaction and experiences with a covid 19 community mobile health clinic outreach model in underserved baltimore neighborhoods |
| url | https://doi.org/10.1177/20503121231152090 |
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