Pengaruh Kualitas Layanan Internet Banking terhadap Kepuasan Nasabah pada PT Bank Negara Indonesia Persero Tbk KC Madiun
This research has purpose to know the quality of internet banking service in PT BNI Persero Tbk KC Madin, to know customer satisfaction at PT BNI Persero Tbk KC Madiun. In this study the population consists of 512 customers with a sample of 225 clients taken with Incidental sampling technique. Techn...
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| Format: | Article |
| Language: | Indonesian |
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Universitas PGRI Madiun
2018-01-01
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| Series: | EQUILIBRIUM: Jurnal Ilmiah Ekonomi dan Pembelajarannya |
| Subjects: | |
| Online Access: | http://e-journal.unipma.ac.id/index.php/equilibrium/article/view/2187 |
| _version_ | 1811198733975552000 |
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| author | Febri Nur Endah Safitri |
| author_facet | Febri Nur Endah Safitri |
| author_sort | Febri Nur Endah Safitri |
| collection | DOAJ |
| description | This research has purpose to know the quality of internet banking service in PT BNI Persero Tbk KC Madin, to know customer satisfaction at PT BNI Persero Tbk KC Madiun. In this study the population consists of 512 customers with a sample of 225 clients taken with Incidental sampling technique. Technique of taking data taken by questionnaire, observation and documentation. The analysis was processed with SPSS version 20.0 using simple linear regression with hypothesis test, determination test and t test. The result of the research shows that the result of Simple Linear Regression Test is Y = 12,646 + 0,635 X, constant equal to 12,646 meaning if variable of Quality of Internet Banking Service is fixed then Customer Satisfaction amount is 0,635 so there is influence between Quality of Internet Banking Service to Customer Satisfaction. The result of Coefficient of Determination Adjust (R2) is known 0,377 means 37,7% Quality of Internet Banking Service influenced by Customer Satisfaction, while the rest 62,3% Quality of Internet Banking Service influenced by other variable not examined in this research. The result of t test is t_hitung value is 11,697 while t_tabel is 1,651. This means that the value of 〖t〗 _count> t_table (11,697> 1,651). so it can be concluded that Ho is rejected and Ha accepted. |
| first_indexed | 2024-04-12T01:36:09Z |
| format | Article |
| id | doaj.art-6189a25ebdf641fa841f8dce01d46d1c |
| institution | Directory Open Access Journal |
| issn | 2303-1565 2502-1575 |
| language | Indonesian |
| last_indexed | 2024-04-12T01:36:09Z |
| publishDate | 2018-01-01 |
| publisher | Universitas PGRI Madiun |
| record_format | Article |
| series | EQUILIBRIUM: Jurnal Ilmiah Ekonomi dan Pembelajarannya |
| spelling | doaj.art-6189a25ebdf641fa841f8dce01d46d1c2022-12-22T03:53:19ZindUniversitas PGRI MadiunEQUILIBRIUM: Jurnal Ilmiah Ekonomi dan Pembelajarannya2303-15652502-15752018-01-0161717910.25273/equilibrium.v6i1.21871509Pengaruh Kualitas Layanan Internet Banking terhadap Kepuasan Nasabah pada PT Bank Negara Indonesia Persero Tbk KC MadiunFebri Nur Endah Safitri0Pendidikan Ekonomi FKIP UNIVERSITAS PGRI MADIUNThis research has purpose to know the quality of internet banking service in PT BNI Persero Tbk KC Madin, to know customer satisfaction at PT BNI Persero Tbk KC Madiun. In this study the population consists of 512 customers with a sample of 225 clients taken with Incidental sampling technique. Technique of taking data taken by questionnaire, observation and documentation. The analysis was processed with SPSS version 20.0 using simple linear regression with hypothesis test, determination test and t test. The result of the research shows that the result of Simple Linear Regression Test is Y = 12,646 + 0,635 X, constant equal to 12,646 meaning if variable of Quality of Internet Banking Service is fixed then Customer Satisfaction amount is 0,635 so there is influence between Quality of Internet Banking Service to Customer Satisfaction. The result of Coefficient of Determination Adjust (R2) is known 0,377 means 37,7% Quality of Internet Banking Service influenced by Customer Satisfaction, while the rest 62,3% Quality of Internet Banking Service influenced by other variable not examined in this research. The result of t test is t_hitung value is 11,697 while t_tabel is 1,651. This means that the value of 〖t〗 _count> t_table (11,697> 1,651). so it can be concluded that Ho is rejected and Ha accepted.http://e-journal.unipma.ac.id/index.php/equilibrium/article/view/2187quality of internet banking service, customer satisfaction |
| spellingShingle | Febri Nur Endah Safitri Pengaruh Kualitas Layanan Internet Banking terhadap Kepuasan Nasabah pada PT Bank Negara Indonesia Persero Tbk KC Madiun EQUILIBRIUM: Jurnal Ilmiah Ekonomi dan Pembelajarannya quality of internet banking service, customer satisfaction |
| title | Pengaruh Kualitas Layanan Internet Banking terhadap Kepuasan Nasabah pada PT Bank Negara Indonesia Persero Tbk KC Madiun |
| title_full | Pengaruh Kualitas Layanan Internet Banking terhadap Kepuasan Nasabah pada PT Bank Negara Indonesia Persero Tbk KC Madiun |
| title_fullStr | Pengaruh Kualitas Layanan Internet Banking terhadap Kepuasan Nasabah pada PT Bank Negara Indonesia Persero Tbk KC Madiun |
| title_full_unstemmed | Pengaruh Kualitas Layanan Internet Banking terhadap Kepuasan Nasabah pada PT Bank Negara Indonesia Persero Tbk KC Madiun |
| title_short | Pengaruh Kualitas Layanan Internet Banking terhadap Kepuasan Nasabah pada PT Bank Negara Indonesia Persero Tbk KC Madiun |
| title_sort | pengaruh kualitas layanan internet banking terhadap kepuasan nasabah pada pt bank negara indonesia persero tbk kc madiun |
| topic | quality of internet banking service, customer satisfaction |
| url | http://e-journal.unipma.ac.id/index.php/equilibrium/article/view/2187 |
| work_keys_str_mv | AT febrinurendahsafitri pengaruhkualitaslayananinternetbankingterhadapkepuasannasabahpadaptbanknegaraindonesiaperserotbkkcmadiun |