Strategy of National Archives of the Republic of Indonesia (ANRI) in Improving Service Quality: Case Study Sub Directorate of Archive Services
This study discuss about the strategy of National Archives on improving the quality of archival services. The main problems of this study are how the strategy of Sub-Directorate of Archives Services on improving the quality services and what the factor that can influence the quality services. This s...
| Main Authors: | , |
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| Format: | Article |
| Language: | Indonesian |
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Universitas Airlangga
2018-01-01
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| Series: | Record and Library Journal |
| Subjects: | |
| Online Access: | https://e-journal.unair.ac.id/RLJ/article/view/7335 |
| _version_ | 1811259598087127040 |
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| author | Fitria Irmalasari Laskmi Laksmi |
| author_facet | Fitria Irmalasari Laskmi Laksmi |
| author_sort | Fitria Irmalasari |
| collection | DOAJ |
| description | This study discuss about the strategy of National Archives on improving the quality of archival services. The main problems of this study are how the strategy of Sub-Directorate of Archives Services on improving the quality services and what the factor that can influence the quality services. This study aimed to describe the services’ strategy that is undertook by National Archives of The Republic of Indonesia. This research’s method is qualitative-descriptive through a case-study approach. The conclusion of this research shows, are: Develop of human resources through the delegation to enroll some education and training, ISO 9001:2008 certification about Management Quality’s System, integrated static archives services’ innovation, usage of technology, synergy of institutions, service of static archiving usage facilitated, and efficiency of archive services time’s period. The factors that influence the improvement of quality services are human resources, tools and infrastructures, and the availability of the archive. |
| first_indexed | 2024-04-12T18:34:04Z |
| format | Article |
| id | doaj.art-61a85146500c4eafbd95bb1e950bb19a |
| institution | Directory Open Access Journal |
| issn | 2442-5168 |
| language | Indonesian |
| last_indexed | 2024-04-12T18:34:04Z |
| publishDate | 2018-01-01 |
| publisher | Universitas Airlangga |
| record_format | Article |
| series | Record and Library Journal |
| spelling | doaj.art-61a85146500c4eafbd95bb1e950bb19a2022-12-22T03:21:00ZindUniversitas AirlanggaRecord and Library Journal2442-51682018-01-013215817110.20473/rlj.V3-I2.2017.158-1714083Strategy of National Archives of the Republic of Indonesia (ANRI) in Improving Service Quality: Case Study Sub Directorate of Archive ServicesFitria Irmalasari0Laskmi Laksmi1Universitas IndonesiaUniversitas IndonesiaThis study discuss about the strategy of National Archives on improving the quality of archival services. The main problems of this study are how the strategy of Sub-Directorate of Archives Services on improving the quality services and what the factor that can influence the quality services. This study aimed to describe the services’ strategy that is undertook by National Archives of The Republic of Indonesia. This research’s method is qualitative-descriptive through a case-study approach. The conclusion of this research shows, are: Develop of human resources through the delegation to enroll some education and training, ISO 9001:2008 certification about Management Quality’s System, integrated static archives services’ innovation, usage of technology, synergy of institutions, service of static archiving usage facilitated, and efficiency of archive services time’s period. The factors that influence the improvement of quality services are human resources, tools and infrastructures, and the availability of the archive.https://e-journal.unair.ac.id/RLJ/article/view/7335Archive Services, strategy of services, ANRI |
| spellingShingle | Fitria Irmalasari Laskmi Laksmi Strategy of National Archives of the Republic of Indonesia (ANRI) in Improving Service Quality: Case Study Sub Directorate of Archive Services Record and Library Journal Archive Services, strategy of services, ANRI |
| title | Strategy of National Archives of the Republic of Indonesia (ANRI) in Improving Service Quality: Case Study Sub Directorate of Archive Services |
| title_full | Strategy of National Archives of the Republic of Indonesia (ANRI) in Improving Service Quality: Case Study Sub Directorate of Archive Services |
| title_fullStr | Strategy of National Archives of the Republic of Indonesia (ANRI) in Improving Service Quality: Case Study Sub Directorate of Archive Services |
| title_full_unstemmed | Strategy of National Archives of the Republic of Indonesia (ANRI) in Improving Service Quality: Case Study Sub Directorate of Archive Services |
| title_short | Strategy of National Archives of the Republic of Indonesia (ANRI) in Improving Service Quality: Case Study Sub Directorate of Archive Services |
| title_sort | strategy of national archives of the republic of indonesia anri in improving service quality case study sub directorate of archive services |
| topic | Archive Services, strategy of services, ANRI |
| url | https://e-journal.unair.ac.id/RLJ/article/view/7335 |
| work_keys_str_mv | AT fitriairmalasari strategyofnationalarchivesoftherepublicofindonesiaanriinimprovingservicequalitycasestudysubdirectorateofarchiveservices AT laskmilaksmi strategyofnationalarchivesoftherepublicofindonesiaanriinimprovingservicequalitycasestudysubdirectorateofarchiveservices |