Innovation and Big Data in Smart Service Systems
As traditionally measured, services, which include everything from transportation to retail to healthcare to entertainment to hospitality and more, account for most economic activity. Taking a more modern view, we define service as value creation that occurs within systems of interacting economic ac...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Universidade do Porto, Faculdade de Engenharia (FEUP)
2016-05-01
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| Series: | Journal of Innovation Management |
| Subjects: | |
| Online Access: | https://journalsojs3.fe.up.pt/index.php/jim/article/view/362 |
| _version_ | 1828770881572175872 |
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| author | Paul P. Maglio Chie-Hyeon Lim |
| author_facet | Paul P. Maglio Chie-Hyeon Lim |
| author_sort | Paul P. Maglio |
| collection | DOAJ |
| description | As traditionally measured, services, which include everything from transportation to retail to healthcare to entertainment to hospitality and more, account for most economic activity. Taking a more modern view, we define service as value creation that occurs within systems of interacting economic actors. Service systems have been getting smarter over time, as big data analytics have been used to generate information and automate operations that create ever more value for people in the service systems. In this short letter, we describe some of our perspective on the use of big data analytics in smart service systems, suggesting one framework for thinking about big data in this context and outlining a set of research issues. |
| first_indexed | 2024-12-11T14:15:10Z |
| format | Article |
| id | doaj.art-62aff268184c4e438762ee2532b317d6 |
| institution | Directory Open Access Journal |
| issn | 2183-0606 |
| language | English |
| last_indexed | 2024-12-11T14:15:10Z |
| publishDate | 2016-05-01 |
| publisher | Universidade do Porto, Faculdade de Engenharia (FEUP) |
| record_format | Article |
| series | Journal of Innovation Management |
| spelling | doaj.art-62aff268184c4e438762ee2532b317d62022-12-22T01:03:12ZengUniversidade do Porto, Faculdade de Engenharia (FEUP)Journal of Innovation Management2183-06062016-05-0141112110.24840/2183-0606_004.001_0003362Innovation and Big Data in Smart Service SystemsPaul P. Maglio0Chie-Hyeon Lim1University of California, MERCEDUniversity of California, MERCED Pohang University of Science and Technology, Republic of KoreaAs traditionally measured, services, which include everything from transportation to retail to healthcare to entertainment to hospitality and more, account for most economic activity. Taking a more modern view, we define service as value creation that occurs within systems of interacting economic actors. Service systems have been getting smarter over time, as big data analytics have been used to generate information and automate operations that create ever more value for people in the service systems. In this short letter, we describe some of our perspective on the use of big data analytics in smart service systems, suggesting one framework for thinking about big data in this context and outlining a set of research issues.https://journalsojs3.fe.up.pt/index.php/jim/article/view/362smart service systembig datainnovation. |
| spellingShingle | Paul P. Maglio Chie-Hyeon Lim Innovation and Big Data in Smart Service Systems Journal of Innovation Management smart service system big data innovation. |
| title | Innovation and Big Data in Smart Service Systems |
| title_full | Innovation and Big Data in Smart Service Systems |
| title_fullStr | Innovation and Big Data in Smart Service Systems |
| title_full_unstemmed | Innovation and Big Data in Smart Service Systems |
| title_short | Innovation and Big Data in Smart Service Systems |
| title_sort | innovation and big data in smart service systems |
| topic | smart service system big data innovation. |
| url | https://journalsojs3.fe.up.pt/index.php/jim/article/view/362 |
| work_keys_str_mv | AT paulpmaglio innovationandbigdatainsmartservicesystems AT chiehyeonlim innovationandbigdatainsmartservicesystems |