Total Quality Management (TQM): A Catalyst for Service Delivery in the South African Police Service
September 2014 marked the release of the 2013/14 crime statistics in South Africa by the National Commissioner of the SAPS and the Minister of Police. Does a sense of safety and security fill the atmosphere? Do most South Africans, investors, and tourists alike believe that the crime rate in South A...
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| Format: | Article |
| Language: | English |
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AOSIS
2014-12-01
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| Series: | Africa’s Public Service Delivery & Performance Review |
| Subjects: | |
| Online Access: | http://www.apsdpr.org/index.php/apsdpr/article/view/65 |
| _version_ | 1819207856163913728 |
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| author | Michael Reddy |
| author_facet | Michael Reddy |
| author_sort | Michael Reddy |
| collection | DOAJ |
| description | September 2014 marked the release of the 2013/14 crime statistics in South Africa by the National Commissioner of the SAPS and the Minister of Police. Does a sense of safety and security fill the atmosphere? Do most South Africans, investors, and tourists alike believe that the crime rate in South Africa is reflective of a war zone and that South Africa is in a quagmire that engenders irretrievable damage to the lives of the citizenry and the economy? It is accepted that crime is a conflation of a number of economic, social and cultural factors; hence as a reviewable point, can the SAPS ensure the development of unassailable and perpetual policy solutions, underpinned with the highest quality that provides a guarantee of the citizen’s basic constitutional right to freedom and life. This article reviews literature on TQM and extrapolates lessons learnt to the practical functioning of the SAPS with a view to provide a myriad of TQM principles that may be considered by SAPS Management; this could serve as a catalyst for an improved policing service in South Africa. |
| first_indexed | 2024-12-23T05:30:08Z |
| format | Article |
| id | doaj.art-62b0d35c59db4a538b8396bc041d9fb9 |
| institution | Directory Open Access Journal |
| issn | 2310-2195 2310-2152 |
| language | English |
| last_indexed | 2024-12-23T05:30:08Z |
| publishDate | 2014-12-01 |
| publisher | AOSIS |
| record_format | Article |
| series | Africa’s Public Service Delivery & Performance Review |
| spelling | doaj.art-62b0d35c59db4a538b8396bc041d9fb92022-12-21T17:58:30ZengAOSISAfrica’s Public Service Delivery & Performance Review2310-21952310-21522014-12-012452110.4102/apsdpr.v2i4.6564Total Quality Management (TQM): A Catalyst for Service Delivery in the South African Police ServiceMichael Reddy0South African Police ServiceSeptember 2014 marked the release of the 2013/14 crime statistics in South Africa by the National Commissioner of the SAPS and the Minister of Police. Does a sense of safety and security fill the atmosphere? Do most South Africans, investors, and tourists alike believe that the crime rate in South Africa is reflective of a war zone and that South Africa is in a quagmire that engenders irretrievable damage to the lives of the citizenry and the economy? It is accepted that crime is a conflation of a number of economic, social and cultural factors; hence as a reviewable point, can the SAPS ensure the development of unassailable and perpetual policy solutions, underpinned with the highest quality that provides a guarantee of the citizen’s basic constitutional right to freedom and life. This article reviews literature on TQM and extrapolates lessons learnt to the practical functioning of the SAPS with a view to provide a myriad of TQM principles that may be considered by SAPS Management; this could serve as a catalyst for an improved policing service in South Africa.http://www.apsdpr.org/index.php/apsdpr/article/view/65Quality Managementservice deliverySouth African Police ServiceManagement |
| spellingShingle | Michael Reddy Total Quality Management (TQM): A Catalyst for Service Delivery in the South African Police Service Africa’s Public Service Delivery & Performance Review Quality Management service delivery South African Police Service Management |
| title | Total Quality Management (TQM): A Catalyst for Service Delivery in the South African Police Service |
| title_full | Total Quality Management (TQM): A Catalyst for Service Delivery in the South African Police Service |
| title_fullStr | Total Quality Management (TQM): A Catalyst for Service Delivery in the South African Police Service |
| title_full_unstemmed | Total Quality Management (TQM): A Catalyst for Service Delivery in the South African Police Service |
| title_short | Total Quality Management (TQM): A Catalyst for Service Delivery in the South African Police Service |
| title_sort | total quality management tqm a catalyst for service delivery in the south african police service |
| topic | Quality Management service delivery South African Police Service Management |
| url | http://www.apsdpr.org/index.php/apsdpr/article/view/65 |
| work_keys_str_mv | AT michaelreddy totalqualitymanagementtqmacatalystforservicedeliveryinthesouthafricanpoliceservice |