APA (7th ed.) Citation

Harsono, S., Widyantoro, H., Prawitowati, T., & Rachmat, B. (2021). Service-Oriented Organizational Citizenship Behavior, Service Quality and Customer Citizenship Behavior: Comparison of Implementation and Evaluation from the Perspective of Bank Customers. Faculty of Economics & Business, Zagreb, CROMAR (Croatian Union of Marketing Associations).

Chicago Style (17th ed.) Citation

Harsono, Soni, Harry Widyantoro, Tjahjani Prawitowati, and Basuki Rachmat. Service-Oriented Organizational Citizenship Behavior, Service Quality and Customer Citizenship Behavior: Comparison of Implementation and Evaluation from the Perspective of Bank Customers. Faculty of Economics & Business, Zagreb, CROMAR (Croatian Union of Marketing Associations), 2021.

MLA (9th ed.) Citation

Harsono, Soni, et al. Service-Oriented Organizational Citizenship Behavior, Service Quality and Customer Citizenship Behavior: Comparison of Implementation and Evaluation from the Perspective of Bank Customers. Faculty of Economics & Business, Zagreb, CROMAR (Croatian Union of Marketing Associations), 2021.