| Summary: | Emergency rooms (ER) of hospitals could be chaotic places for people who experience them, because of factors including insufficient facilities of the space, and the conditions people are in while entering the ER. This study aimed to examine such deficient properties to have solutions and suggest information for the waiting rooms to increase the comfort level of emergency departments for patients and their companions. Three private hospitals in Antalya were selected by a hat draw to be used in exemplifying their most salient deficiencies. Case studies were evaluated with the help of the requirement list made from the literature review and the data obtained from the field. In conclusion, this study identifies several deficiencies, which can be based on the literature and on the experience of both users and companions. While analyzing the collected data, solutions for increasing the comfort level of an emergency service were also obtained.
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