Patient Satisfaction with Medical Tourism: A Review of 460 International Plastic Surgery Patients in Colombia
Background:. Cosmetic surgery is at the forefront of an exploding medical tourism industry. Patients are able to research options globally through the internet, and increasing numbers are seeking improved service, quality, and value through surgery overseas. Little work has been done to measure the...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Wolters Kluwer
2020-12-01
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| Series: | Plastic and Reconstructive Surgery, Global Open |
| Online Access: | http://journals.lww.com/prsgo/fulltext/10.1097/GOX.0000000000003230 |
| _version_ | 1818971010279407616 |
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| author | Alex Campbell, MD Carolina Restrepo, MD Genesis Navas, MD |
| author_facet | Alex Campbell, MD Carolina Restrepo, MD Genesis Navas, MD |
| author_sort | Alex Campbell, MD |
| collection | DOAJ |
| description | Background:. Cosmetic surgery is at the forefront of an exploding medical tourism industry. Patients are able to research options globally through the internet, and increasing numbers are seeking improved service, quality, and value through surgery overseas. Little work has been done to measure the patient experience when traveling for surgery and, to our knowledge, this is the largest study of its kind to examine patient satisfaction with medical tourism.
Methods:. We retrospectively reviewed patient satisfaction surveys completed by 460 consecutive international patients receiving cosmetic surgery at a private plastic surgery practice in Cartagena, Colombia, between February 2016 and April 2018.
Results:. Overall patient satisfaction was excellent, with 98.2% responding that they would refer us to friends and family. Patient satisfaction ratings across all other items was also very high (range: 97.1%–100%) for information provided, the surgeon, the staff, facilities, and payment.
Conclusions:. Excellent patient satisfaction is possible with medical tourism if the patient perceives and receives value through effective results, a pleasant experience, and favorable costs. These successes in plastic surgery medical tourism highlight the potential for significant continued growth in this sector as a whole. |
| first_indexed | 2024-12-20T14:45:34Z |
| format | Article |
| id | doaj.art-63dcc7e6904f454380b7e12386236d7a |
| institution | Directory Open Access Journal |
| issn | 2169-7574 |
| language | English |
| last_indexed | 2024-12-20T14:45:34Z |
| publishDate | 2020-12-01 |
| publisher | Wolters Kluwer |
| record_format | Article |
| series | Plastic and Reconstructive Surgery, Global Open |
| spelling | doaj.art-63dcc7e6904f454380b7e12386236d7a2022-12-21T19:37:07ZengWolters KluwerPlastic and Reconstructive Surgery, Global Open2169-75742020-12-01812e323010.1097/GOX.0000000000003230202012000-00020Patient Satisfaction with Medical Tourism: A Review of 460 International Plastic Surgery Patients in ColombiaAlex Campbell, MD0Carolina Restrepo, MD1Genesis Navas, MD2From the * Premium Care Plastic Surgery, Cartagena, ColombiaFrom the * Premium Care Plastic Surgery, Cartagena, ColombiaFrom the * Premium Care Plastic Surgery, Cartagena, ColombiaBackground:. Cosmetic surgery is at the forefront of an exploding medical tourism industry. Patients are able to research options globally through the internet, and increasing numbers are seeking improved service, quality, and value through surgery overseas. Little work has been done to measure the patient experience when traveling for surgery and, to our knowledge, this is the largest study of its kind to examine patient satisfaction with medical tourism. Methods:. We retrospectively reviewed patient satisfaction surveys completed by 460 consecutive international patients receiving cosmetic surgery at a private plastic surgery practice in Cartagena, Colombia, between February 2016 and April 2018. Results:. Overall patient satisfaction was excellent, with 98.2% responding that they would refer us to friends and family. Patient satisfaction ratings across all other items was also very high (range: 97.1%–100%) for information provided, the surgeon, the staff, facilities, and payment. Conclusions:. Excellent patient satisfaction is possible with medical tourism if the patient perceives and receives value through effective results, a pleasant experience, and favorable costs. These successes in plastic surgery medical tourism highlight the potential for significant continued growth in this sector as a whole.http://journals.lww.com/prsgo/fulltext/10.1097/GOX.0000000000003230 |
| spellingShingle | Alex Campbell, MD Carolina Restrepo, MD Genesis Navas, MD Patient Satisfaction with Medical Tourism: A Review of 460 International Plastic Surgery Patients in Colombia Plastic and Reconstructive Surgery, Global Open |
| title | Patient Satisfaction with Medical Tourism: A Review of 460 International Plastic Surgery Patients in Colombia |
| title_full | Patient Satisfaction with Medical Tourism: A Review of 460 International Plastic Surgery Patients in Colombia |
| title_fullStr | Patient Satisfaction with Medical Tourism: A Review of 460 International Plastic Surgery Patients in Colombia |
| title_full_unstemmed | Patient Satisfaction with Medical Tourism: A Review of 460 International Plastic Surgery Patients in Colombia |
| title_short | Patient Satisfaction with Medical Tourism: A Review of 460 International Plastic Surgery Patients in Colombia |
| title_sort | patient satisfaction with medical tourism a review of 460 international plastic surgery patients in colombia |
| url | http://journals.lww.com/prsgo/fulltext/10.1097/GOX.0000000000003230 |
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