Nursing care by telehealth: what is the influence of distance on communication?

ABSTRACT Objective: Evaluate the perception of nurses regarding interpersonal communication while providing care via telehealth. Method: Qualitative research realized with seven nurses working in telehealth in Brazil, the sample was determined by data saturation. A questionnaire with open question...

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Main Authors: Ingrid de Almeida Barbosa, Maria Júlia Paes da Silva
Format: Article
Language:English
Published: Associação Brasileira de Enfermagem
Series:Revista Brasileira de Enfermagem
Subjects:
Online Access:http://www.scielo.br/scielo.php?script=sci_arttext&pid=S0034-71672017000500928&lng=en&tlng=en
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author Ingrid de Almeida Barbosa
Maria Júlia Paes da Silva
author_facet Ingrid de Almeida Barbosa
Maria Júlia Paes da Silva
author_sort Ingrid de Almeida Barbosa
collection DOAJ
description ABSTRACT Objective: Evaluate the perception of nurses regarding interpersonal communication while providing care via telehealth. Method: Qualitative research realized with seven nurses working in telehealth in Brazil, the sample was determined by data saturation. A questionnaire with open questions was applied and then content analysis of the dialogues was conducted, focusing on thematic analysis. Results: Four categories emerged from the dialogues: Understanding the importance of communication; the interpersonal relationship interfering with communication; Communicating via technology; and Learning the communication process. Final considerations: The perception of nurses working in telehealth in Brazil is that technology has facilitated their professional practice; however, in relation to the communication process, they believe it is harder to communicate by telehealth, mainly due to difficulty in perceiving nonverbal signals. To overcome these difficulties, they agreed that interpersonal communication is a skill that must be acquired during their professional training.
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spelling doaj.art-63e84219e4c547f684df29ad88148e072022-12-21T18:56:58ZengAssociação Brasileira de EnfermagemRevista Brasileira de Enfermagem1984-044670592893410.1590/0034-7167-2016-0142S0034-71672017000500928Nursing care by telehealth: what is the influence of distance on communication?Ingrid de Almeida BarbosaMaria Júlia Paes da SilvaABSTRACT Objective: Evaluate the perception of nurses regarding interpersonal communication while providing care via telehealth. Method: Qualitative research realized with seven nurses working in telehealth in Brazil, the sample was determined by data saturation. A questionnaire with open questions was applied and then content analysis of the dialogues was conducted, focusing on thematic analysis. Results: Four categories emerged from the dialogues: Understanding the importance of communication; the interpersonal relationship interfering with communication; Communicating via technology; and Learning the communication process. Final considerations: The perception of nurses working in telehealth in Brazil is that technology has facilitated their professional practice; however, in relation to the communication process, they believe it is harder to communicate by telehealth, mainly due to difficulty in perceiving nonverbal signals. To overcome these difficulties, they agreed that interpersonal communication is a skill that must be acquired during their professional training.http://www.scielo.br/scielo.php?script=sci_arttext&pid=S0034-71672017000500928&lng=en&tlng=enTelemedicinaTelenfermagemComunicação em SaúdeConsulta RemotaRelações Enfermeiro-Paciente
spellingShingle Ingrid de Almeida Barbosa
Maria Júlia Paes da Silva
Nursing care by telehealth: what is the influence of distance on communication?
Revista Brasileira de Enfermagem
Telemedicina
Telenfermagem
Comunicação em Saúde
Consulta Remota
Relações Enfermeiro-Paciente
title Nursing care by telehealth: what is the influence of distance on communication?
title_full Nursing care by telehealth: what is the influence of distance on communication?
title_fullStr Nursing care by telehealth: what is the influence of distance on communication?
title_full_unstemmed Nursing care by telehealth: what is the influence of distance on communication?
title_short Nursing care by telehealth: what is the influence of distance on communication?
title_sort nursing care by telehealth what is the influence of distance on communication
topic Telemedicina
Telenfermagem
Comunicação em Saúde
Consulta Remota
Relações Enfermeiro-Paciente
url http://www.scielo.br/scielo.php?script=sci_arttext&pid=S0034-71672017000500928&lng=en&tlng=en
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