PENGARUH KUALITAS LAYANAN TERHADAP KEPUASAN PELANGGAN TRAVEL DI KABUPATEN MALAKA (Studi Pada Travel Betun Mandiri Expres)
This research aims to determine the effect of service quality on customer satisfaction of Betun Mandiri Express (BME) Car Travel. The independent variable in this study is the dimension of service quality consisting of physical evidence, reliability, responsiveness, assurance, and empathy, while th...
Main Authors: | Yuventus K K Finistyawan, Juita L D Bessie |
---|---|
Format: | Article |
Language: | English |
Published: |
Universitas Nusa Cendana
2020-09-01
|
Series: | Journal of Management Small and Medium Enterprises (SME's) |
Online Access: | https://ejurnal.undana.ac.id/index.php/JEM/article/view/2686 |
Similar Items
-
PENGARUH KUALITAS LAYANAN TERHADAP KEPUASAN PELANGGAN (Studi Pada Hotel Timor Megah Kota SoE, TTS)
by: Donar W Selan, et al.
Published: (2020-02-01) -
PENGARUH HARGA DAN KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN JASA TRANSPORTASI ONLINE GRABBIKE
by: Hezron Boimau, et al.
Published: (2021-07-01) -
ANALISIS KEPUASAN WISATAWAN MANCANEGARA
TERHADAP KUALITAS LAYANAN VIAVIA TRAVEL
by: , ANGGRAITA AJENG R., et al.
Published: (2014) -
ASPEK TERPENTING KUALITAS LAYANAN DALAM MENINGKATKAN KEPUASAN PELANGGAN
by: Rizky Pramuditha
Published: (2021-11-01) -
PENGARUH KUALITAS LAYANAN, KEPUASAN PELANGGAN DAN BUDAYA GUSJIGANG TERHADAP LOYALITAS PELANGGAN
by: Ulya Himawati, et al.
Published: (2017-10-01)