Development of a bug tracking system for processing complaints to medical organizations
The article substantiates the feasibility of developing and implementing an automated bug tracking system “Organization of work with citizens' appeals” to optimize the existing business processes for processing appeals and complaints to medical organizations of St. Petersburg. The article analy...
| Main Authors: | , , , , , , |
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| Format: | Article |
| Language: | English |
| Published: |
EDP Sciences
2021-01-01
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| Series: | E3S Web of Conferences |
| Online Access: | https://www.e3s-conferences.org/articles/e3sconf/pdf/2021/60/e3sconf_tpacee2021_04010.pdf |
| _version_ | 1830356059527577600 |
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| author | Demchenko Dmitrii Bolsunovskaya Marina Shirokova Svetlana Leksashov Aleksandr Orlov Ivan Makarevich Nikita Doynikov Anton |
| author_facet | Demchenko Dmitrii Bolsunovskaya Marina Shirokova Svetlana Leksashov Aleksandr Orlov Ivan Makarevich Nikita Doynikov Anton |
| author_sort | Demchenko Dmitrii |
| collection | DOAJ |
| description | The article substantiates the feasibility of developing and implementing an automated bug tracking system “Organization of work with citizens' appeals” to optimize the existing business processes for processing appeals and complaints to medical organizations of St. Petersburg. The article analyzes the key business processes of the enterprise in the field of registration and routing of complaints, as well as the formation of reports. The process of development and implementation of an automated system for processing requests is described, the effectiveness of implementation is assessed, and recommendations for its further development and use are given. |
| first_indexed | 2024-12-20T01:58:42Z |
| format | Article |
| id | doaj.art-64df921f5f4f415b9b8609cef80dd55d |
| institution | Directory Open Access Journal |
| issn | 2267-1242 |
| language | English |
| last_indexed | 2024-12-20T01:58:42Z |
| publishDate | 2021-01-01 |
| publisher | EDP Sciences |
| record_format | Article |
| series | E3S Web of Conferences |
| spelling | doaj.art-64df921f5f4f415b9b8609cef80dd55d2022-12-21T19:57:24ZengEDP SciencesE3S Web of Conferences2267-12422021-01-012840401010.1051/e3sconf/202128404010e3sconf_tpacee2021_04010Development of a bug tracking system for processing complaints to medical organizationsDemchenko Dmitrii0Bolsunovskaya Marina1Shirokova Svetlana2Leksashov Aleksandr3Orlov Ivan4Makarevich Nikita5Doynikov Anton6Peter the Great St. Petersburg Polytechnic UniversityPeter the Great St. Petersburg Polytechnic UniversityPeter the Great St. Petersburg Polytechnic UniversityPeter the Great St. Petersburg Polytechnic UniversityPeter the Great St. Petersburg Polytechnic UniversityPeter the Great St. Petersburg Polytechnic UniversityPeter the Great St. Petersburg Polytechnic UniversityThe article substantiates the feasibility of developing and implementing an automated bug tracking system “Organization of work with citizens' appeals” to optimize the existing business processes for processing appeals and complaints to medical organizations of St. Petersburg. The article analyzes the key business processes of the enterprise in the field of registration and routing of complaints, as well as the formation of reports. The process of development and implementation of an automated system for processing requests is described, the effectiveness of implementation is assessed, and recommendations for its further development and use are given.https://www.e3s-conferences.org/articles/e3sconf/pdf/2021/60/e3sconf_tpacee2021_04010.pdf |
| spellingShingle | Demchenko Dmitrii Bolsunovskaya Marina Shirokova Svetlana Leksashov Aleksandr Orlov Ivan Makarevich Nikita Doynikov Anton Development of a bug tracking system for processing complaints to medical organizations E3S Web of Conferences |
| title | Development of a bug tracking system for processing complaints to medical organizations |
| title_full | Development of a bug tracking system for processing complaints to medical organizations |
| title_fullStr | Development of a bug tracking system for processing complaints to medical organizations |
| title_full_unstemmed | Development of a bug tracking system for processing complaints to medical organizations |
| title_short | Development of a bug tracking system for processing complaints to medical organizations |
| title_sort | development of a bug tracking system for processing complaints to medical organizations |
| url | https://www.e3s-conferences.org/articles/e3sconf/pdf/2021/60/e3sconf_tpacee2021_04010.pdf |
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