Client-oriented approach in assessing quality of transport services for private clients
The article examines the problem of the quality of service for private clients in the transportation of groupage cargo. The research is conducted from the perspective of a private client-oriented approach. The author proposes an assessment technique. It is based on a system of quality criteria. T...
| Main Author: | |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Omsk State Technical University, Federal State Budgetary Educational Institution of Higher Education
2022-03-01
|
| Series: | Омский научный вестник: Серия "Общество. История. Современность" |
| Subjects: | |
| Online Access: | https://www.omgtu.ru/general_information/media_omgtu/journal_of_omsk_research_journal/files/arhiv/2022/%D0%A2.%207,%20%E2%84%96%201%20(%D0%9E%D0%98%D0%A1)/132-137%20%D0%AE%D1%81%D1%83%D0%BF%D0%BE%D0%B2%D0%B0%20%D0%9E.%20%D0%90..pdf |
| _version_ | 1811272754905743360 |
|---|---|
| author | O. A. Yusupova |
| author_facet | O. A. Yusupova |
| author_sort | O. A. Yusupova |
| collection | DOAJ |
| description | The article examines the problem of the quality of service for private clients in the
transportation of groupage cargo. The research is conducted from the perspective
of a private client-oriented approach. The author proposes an assessment technique.
It is based on a system of quality criteria. They are formed taking into account the
specifics of the work of the transport company with individual consignors. The
technique has been tested on the example of the Russian Railways-Express service
of the Russian Railways JSC. Based on the results of the study, the strengths and
weaknesses of transport services to customers are identified, recommendations are
formulated to improve its quality. |
| first_indexed | 2024-04-12T22:45:58Z |
| format | Article |
| id | doaj.art-64ee1b6a3a994f09961c5e3c1749cdc5 |
| institution | Directory Open Access Journal |
| issn | 2542-0488 2541-7983 |
| language | English |
| last_indexed | 2024-04-12T22:45:58Z |
| publishDate | 2022-03-01 |
| publisher | Omsk State Technical University, Federal State Budgetary Educational Institution of Higher Education |
| record_format | Article |
| series | Омский научный вестник: Серия "Общество. История. Современность" |
| spelling | doaj.art-64ee1b6a3a994f09961c5e3c1749cdc52022-12-22T03:13:31ZengOmsk State Technical University, Federal State Budgetary Educational Institution of Higher EducationОмский научный вестник: Серия "Общество. История. Современность"2542-04882541-79832022-03-017113213710.25206/2542-0488-2022-7-1-132-137Client-oriented approach in assessing quality of transport services for private clientsO. A. Yusupova0https://orcid.org/0000-0003-1511-1398Russian University of TransportThe article examines the problem of the quality of service for private clients in the transportation of groupage cargo. The research is conducted from the perspective of a private client-oriented approach. The author proposes an assessment technique. It is based on a system of quality criteria. They are formed taking into account the specifics of the work of the transport company with individual consignors. The technique has been tested on the example of the Russian Railways-Express service of the Russian Railways JSC. Based on the results of the study, the strengths and weaknesses of transport services to customers are identified, recommendations are formulated to improve its quality. https://www.omgtu.ru/general_information/media_omgtu/journal_of_omsk_research_journal/files/arhiv/2022/%D0%A2.%207,%20%E2%84%96%201%20(%D0%9E%D0%98%D0%A1)/132-137%20%D0%AE%D1%81%D1%83%D0%BF%D0%BE%D0%B2%D0%B0%20%D0%9E.%20%D0%90..pdfassessment of the quality of transport servicesquality indicatorstransportation of groupage cargocustomer-oriented approach |
| spellingShingle | O. A. Yusupova Client-oriented approach in assessing quality of transport services for private clients Омский научный вестник: Серия "Общество. История. Современность" assessment of the quality of transport services quality indicators transportation of groupage cargo customer-oriented approach |
| title | Client-oriented approach in assessing quality of transport services for private clients |
| title_full | Client-oriented approach in assessing quality of transport services for private clients |
| title_fullStr | Client-oriented approach in assessing quality of transport services for private clients |
| title_full_unstemmed | Client-oriented approach in assessing quality of transport services for private clients |
| title_short | Client-oriented approach in assessing quality of transport services for private clients |
| title_sort | client oriented approach in assessing quality of transport services for private clients |
| topic | assessment of the quality of transport services quality indicators transportation of groupage cargo customer-oriented approach |
| url | https://www.omgtu.ru/general_information/media_omgtu/journal_of_omsk_research_journal/files/arhiv/2022/%D0%A2.%207,%20%E2%84%96%201%20(%D0%9E%D0%98%D0%A1)/132-137%20%D0%AE%D1%81%D1%83%D0%BF%D0%BE%D0%B2%D0%B0%20%D0%9E.%20%D0%90..pdf |
| work_keys_str_mv | AT oayusupova clientorientedapproachinassessingqualityoftransportservicesforprivateclients |