Client-oriented approach in assessing quality of transport services for private clients
The article examines the problem of the quality of service for private clients in the transportation of groupage cargo. The research is conducted from the perspective of a private client-oriented approach. The author proposes an assessment technique. It is based on a system of quality criteria. T...
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| Format: | Article |
| Language: | English |
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Omsk State Technical University, Federal State Budgetary Educational Institution of Higher Education
2022-03-01
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| Series: | Омский научный вестник: Серия "Общество. История. Современность" |
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| Online Access: | https://www.omgtu.ru/general_information/media_omgtu/journal_of_omsk_research_journal/files/arhiv/2022/%D0%A2.%207,%20%E2%84%96%201%20(%D0%9E%D0%98%D0%A1)/132-137%20%D0%AE%D1%81%D1%83%D0%BF%D0%BE%D0%B2%D0%B0%20%D0%9E.%20%D0%90..pdf |