The Design of Facial Expression Detection System to Determine the Level of Customer Satisfaction using K-Nearest Neighbor Method

The Design of Facial Expression Detection System to Determine the Level of Customer Satisfaction using K-Nearest Neighbor Method

Facial expressions are one of the ways humans communicate to convey personal emotions to their communication partner nonverbally. Therefore, human facial expressions can be used for various purposes, one of which is knowing customer satisfaction. So far, customers of Bank Rakyat Indonesia (BRI) prov...

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Bibliographic Details
Main Authors: Rahmawati Diana, Joni Koko, Maulana Muhammad Iqbal, Nahari Rosida Vivin, Ibadillah Achmad Fiqhi, Setiawan Heri, Saputro Adi Kurniawan
Format: Article
Language:English
Published: EDP Sciences 2022-01-01
Series:MATEC Web of Conferences
Subjects:
conventional system
facial expression
customer satisfaction
viola-jones
k-nearestneighbor
Online Access:https://www.matec-conferences.org/articles/matecconf/pdf/2022/19/matecconf_icst2022_06002.pdf

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