| Summary: | Background and Objective: Emotional exhaustion is a psychological state which can have many detrimental outcomes for employees and organizations. Evaluating the moderating role of gender, this study analyzes the effect of procedural justice on emotional exhaustion directly through the mediating role of psychological contract violation.
Methodology: This is an applied-descriptive survey, in which the statistical population included the employees working at public offices of Shiraz. The random sampling method was employed to select 111 individuals as the statistical sample. A questionnaire was used for data collection, and the structural equation sampling (SEM) technique was utilized for data analysis.
Findings: The negative effect of procedural justice on emotional exhaustion was not confirmed; however, its negative effect on psychological contract violation was confirmed. Moreover, psychological contract violation had a positive effect on emotional exhaustion; however, procedural justice had no mediation effect on emotional exhaustion. In addition, gender moderated the effect of procedural justice on emotional exhaustion.
Conclusion: Managerial commitment to psychological contracts and compliance with justice in interactions with employees can decrease the probability of emerging detrimental psychological states such as emotional exhaustion. It is also necessary to consider differences of expectations and psychological conditions of employees of different genders in this context.
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