Quality of Physiotherapeutic Services in Kosovo: A Comparative Approach between Public and Private Sectors
This paper analyzes the quality of physiotherapeutic services in the public and private sectors in Kosovo, namely at the Rehabilitation Physical Medicine Clinic of the University Clinical Center of Kosovo and two private institutions in the capital, namely the physiotherapeutic clinics “Therapy” and...
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| Format: | Article |
| Language: | English |
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AAB College, Pristina
2019-12-01
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| Series: | Thesis |
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| Online Access: | https://thesis-journal.net/wp-content/uploads/2019/12/Ariona-Dedushaj.pdf |
| _version_ | 1811251937282097152 |
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| author | Ariona Dedushaj |
| author_facet | Ariona Dedushaj |
| author_sort | Ariona Dedushaj |
| collection | DOAJ |
| description | This paper analyzes the quality of physiotherapeutic services in the public and private sectors in Kosovo, namely at the Rehabilitation Physical Medicine Clinic of the University Clinical Center of Kosovo and two private institutions in the capital, namely the physiotherapeutic clinics “Therapy” and “Physiomed”. The study is based on the standard questionnaire for measuring the quality and satisfaction of patients, as compiled by Monnin and Perneger, adapted to national circumstances. Access to the institution, administrative procedures, treatment facilities, equipment and staff professionalism are analyzed. The parameters mentioned were analyzed by gender, age and education level of the respondents. The survey was attended by 90 individuals, with 45 in each sector. Results have shown that patients' satisfaction with facility access, parking space, equipment they possess as well as the comfort that the room provides has been greater in the private sector. There were no significant differences between the two sectors in the professionalism of the staff, the willingness to provide explanations and their politeness. The study has shown the need to invest in infrastructure and equipment as well as better management of waiting lists, to improve the quality of public sector services. |
| first_indexed | 2024-04-12T16:27:25Z |
| format | Article |
| id | doaj.art-6552f3bfeb0d45998c516e428f9c0fa2 |
| institution | Directory Open Access Journal |
| issn | 1848-4298 2623-8381 |
| language | English |
| last_indexed | 2024-04-12T16:27:25Z |
| publishDate | 2019-12-01 |
| publisher | AAB College, Pristina |
| record_format | Article |
| series | Thesis |
| spelling | doaj.art-6552f3bfeb0d45998c516e428f9c0fa22022-12-22T03:25:20ZengAAB College, PristinaThesis1848-42982623-83812019-12-0182163184Quality of Physiotherapeutic Services in Kosovo: A Comparative Approach between Public and Private SectorsAriona Dedushaj0AAB College, Pristina, KosovoThis paper analyzes the quality of physiotherapeutic services in the public and private sectors in Kosovo, namely at the Rehabilitation Physical Medicine Clinic of the University Clinical Center of Kosovo and two private institutions in the capital, namely the physiotherapeutic clinics “Therapy” and “Physiomed”. The study is based on the standard questionnaire for measuring the quality and satisfaction of patients, as compiled by Monnin and Perneger, adapted to national circumstances. Access to the institution, administrative procedures, treatment facilities, equipment and staff professionalism are analyzed. The parameters mentioned were analyzed by gender, age and education level of the respondents. The survey was attended by 90 individuals, with 45 in each sector. Results have shown that patients' satisfaction with facility access, parking space, equipment they possess as well as the comfort that the room provides has been greater in the private sector. There were no significant differences between the two sectors in the professionalism of the staff, the willingness to provide explanations and their politeness. The study has shown the need to invest in infrastructure and equipment as well as better management of waiting lists, to improve the quality of public sector services.https://thesis-journal.net/wp-content/uploads/2019/12/Ariona-Dedushaj.pdfphysiotherapeutic servicespatient satisfactionkosovo |
| spellingShingle | Ariona Dedushaj Quality of Physiotherapeutic Services in Kosovo: A Comparative Approach between Public and Private Sectors Thesis physiotherapeutic services patient satisfaction kosovo |
| title | Quality of Physiotherapeutic Services in Kosovo: A Comparative Approach between Public and Private Sectors |
| title_full | Quality of Physiotherapeutic Services in Kosovo: A Comparative Approach between Public and Private Sectors |
| title_fullStr | Quality of Physiotherapeutic Services in Kosovo: A Comparative Approach between Public and Private Sectors |
| title_full_unstemmed | Quality of Physiotherapeutic Services in Kosovo: A Comparative Approach between Public and Private Sectors |
| title_short | Quality of Physiotherapeutic Services in Kosovo: A Comparative Approach between Public and Private Sectors |
| title_sort | quality of physiotherapeutic services in kosovo a comparative approach between public and private sectors |
| topic | physiotherapeutic services patient satisfaction kosovo |
| url | https://thesis-journal.net/wp-content/uploads/2019/12/Ariona-Dedushaj.pdf |
| work_keys_str_mv | AT arionadedushaj qualityofphysiotherapeuticservicesinkosovoacomparativeapproachbetweenpublicandprivatesectors |