Applying Artificial Intelligence in the Digital Transformation of Banking Sector
This paper presents the process of digital transformation of banking sector aiming to emphasize the impact of applying artificial intelligence in order to enable chatbot customer service, robo advice, predictive analytics, cybersecurity, as well as credit scoring, and direct lending. The proposed fr...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
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MDPI AG
2023-03-01
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| Series: | Proceedings |
| Subjects: | |
| Online Access: | https://www.mdpi.com/2504-3900/85/1/19 |
| _version_ | 1797592914321211392 |
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| author | Sonja D. Radenković Hasan Hanić Milica Bugarčić |
| author_facet | Sonja D. Radenković Hasan Hanić Milica Bugarčić |
| author_sort | Sonja D. Radenković |
| collection | DOAJ |
| description | This paper presents the process of digital transformation of banking sector aiming to emphasize the impact of applying artificial intelligence in order to enable chatbot customer service, robo advice, predictive analytics, cybersecurity, as well as credit scoring, and direct lending. The proposed framework is composed of three levels of application the artificial intelligence in digital banking. The application of artificial intelligence platforms in the banking sector is essential to meet the needs of today’s digital-first customers as well as to stay a step ahead of tomorrow’s digital banking challenges. |
| first_indexed | 2024-03-11T01:59:57Z |
| format | Article |
| id | doaj.art-661eb605df4748088d9ce9f53b37a45b |
| institution | Directory Open Access Journal |
| issn | 2504-3900 |
| language | English |
| last_indexed | 2024-03-11T01:59:57Z |
| publishDate | 2023-03-01 |
| publisher | MDPI AG |
| record_format | Article |
| series | Proceedings |
| spelling | doaj.art-661eb605df4748088d9ce9f53b37a45b2023-11-18T12:15:07ZengMDPI AGProceedings2504-39002023-03-018511910.3390/proceedings2023085019Applying Artificial Intelligence in the Digital Transformation of Banking SectorSonja D. Radenković0Hasan Hanić1Milica Bugarčić2Belgrade Banking Academy—Faculty of Banking, Insurance, and Finance, Union University Belgrade, 11000 Belgrade, SerbiaBelgrade Banking Academy—Faculty of Banking, Insurance, and Finance, Union University Belgrade, 11000 Belgrade, SerbiaBelgrade Banking Academy—Faculty of Banking, Insurance, and Finance, Union University Belgrade, 11000 Belgrade, SerbiaThis paper presents the process of digital transformation of banking sector aiming to emphasize the impact of applying artificial intelligence in order to enable chatbot customer service, robo advice, predictive analytics, cybersecurity, as well as credit scoring, and direct lending. The proposed framework is composed of three levels of application the artificial intelligence in digital banking. The application of artificial intelligence platforms in the banking sector is essential to meet the needs of today’s digital-first customers as well as to stay a step ahead of tomorrow’s digital banking challenges.https://www.mdpi.com/2504-3900/85/1/19artificial intelligencebankingdigital transformation |
| spellingShingle | Sonja D. Radenković Hasan Hanić Milica Bugarčić Applying Artificial Intelligence in the Digital Transformation of Banking Sector Proceedings artificial intelligence banking digital transformation |
| title | Applying Artificial Intelligence in the Digital Transformation of Banking Sector |
| title_full | Applying Artificial Intelligence in the Digital Transformation of Banking Sector |
| title_fullStr | Applying Artificial Intelligence in the Digital Transformation of Banking Sector |
| title_full_unstemmed | Applying Artificial Intelligence in the Digital Transformation of Banking Sector |
| title_short | Applying Artificial Intelligence in the Digital Transformation of Banking Sector |
| title_sort | applying artificial intelligence in the digital transformation of banking sector |
| topic | artificial intelligence banking digital transformation |
| url | https://www.mdpi.com/2504-3900/85/1/19 |
| work_keys_str_mv | AT sonjadradenkovic applyingartificialintelligenceinthedigitaltransformationofbankingsector AT hasanhanic applyingartificialintelligenceinthedigitaltransformationofbankingsector AT milicabugarcic applyingartificialintelligenceinthedigitaltransformationofbankingsector |