Applying Process Mining: The Reality of a Software Development SME
One of the challenges the organizations confront is to extract data from the information systems to know the reality of their processes to improve their efficiency. In this study, the application of Process Mining is addressed as an opportunity in the specific context of an SME dedicated to software...
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| Format: | Article |
| Language: | English |
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MDPI AG
2024-02-01
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| Series: | Applied Sciences |
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| Online Access: | https://www.mdpi.com/2076-3417/14/4/1402 |
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| author | Silvia Jaqueline Urrea-Contreras Maria Angelica Astorga-Vargas Brenda L. Flores-Rios Jorge Eduardo Ibarra-Esquer Felix F. Gonzalez-Navarro Ivan Garcia Pacheco Carla Leninca Pacheco Agüero |
| author_facet | Silvia Jaqueline Urrea-Contreras Maria Angelica Astorga-Vargas Brenda L. Flores-Rios Jorge Eduardo Ibarra-Esquer Felix F. Gonzalez-Navarro Ivan Garcia Pacheco Carla Leninca Pacheco Agüero |
| author_sort | Silvia Jaqueline Urrea-Contreras |
| collection | DOAJ |
| description | One of the challenges the organizations confront is to extract data from the information systems to know the reality of their processes to improve their efficiency. In this study, the application of Process Mining is addressed as an opportunity in the specific context of an SME dedicated to software development, implementing the L* life cycle model methodology from a layered Software Engineering approach. This research is carried out based on process improvement in an initial SME project. Subsequently, it is compared with a second project, using different Process Mining perspectives such as control flow, case, organization, and time, with the aim of extending the process model. This holistic view allows not only to better understand the processes involved, but also to identify and analyze the similarities and differences between the two projects. As a result, the Process Mining analysis shows crucial aspects such as the representation of integrated models, traces on sequences of actions, and the interaction of activities with specific roles and deviations in the flow of activities that compromise the quality of the process and the product. At the same time, the challenges that emerged during the improvement cycle are highlighted. These challenges cover issues such as data extraction, fluid communication between those involved, and the documentation associated with the processes. This study contributes to the body of knowledge of Process Mining. Likewise, the case study results offer a vision for other SMEs seeking to incorporate Process Mining as part of their improvement strategies. |
| first_indexed | 2024-03-07T22:44:33Z |
| format | Article |
| id | doaj.art-66a3c06b0db94115bafa98b42ae8a56e |
| institution | Directory Open Access Journal |
| issn | 2076-3417 |
| language | English |
| last_indexed | 2024-03-07T22:44:33Z |
| publishDate | 2024-02-01 |
| publisher | MDPI AG |
| record_format | Article |
| series | Applied Sciences |
| spelling | doaj.art-66a3c06b0db94115bafa98b42ae8a56e2024-02-23T15:05:53ZengMDPI AGApplied Sciences2076-34172024-02-01144140210.3390/app14041402Applying Process Mining: The Reality of a Software Development SMESilvia Jaqueline Urrea-Contreras0Maria Angelica Astorga-Vargas1Brenda L. Flores-Rios2Jorge Eduardo Ibarra-Esquer3Felix F. Gonzalez-Navarro4Ivan Garcia Pacheco5Carla Leninca Pacheco Agüero6Instituto de Ingeniería, Universidad Autónoma de Baja California, Mexicali 21280, MexicoFacultad de Ingeniería, Universidad Autónoma de Baja California, Mexicali 21280, MexicoInstituto de Ingeniería, Universidad Autónoma de Baja California, Mexicali 21280, MexicoFacultad de Ingeniería, Universidad Autónoma de Baja California, Mexicali 21280, MexicoInstituto de Ingeniería, Universidad Autónoma de Baja California, Mexicali 21280, MexicoDivisión de Estudios de Posgrado, Universidad Tecnológica de la Mixteca, Oaxaca 69000, MexicoDivisión de Estudios de Posgrado, Universidad Tecnológica de la Mixteca, Oaxaca 69000, MexicoOne of the challenges the organizations confront is to extract data from the information systems to know the reality of their processes to improve their efficiency. In this study, the application of Process Mining is addressed as an opportunity in the specific context of an SME dedicated to software development, implementing the L* life cycle model methodology from a layered Software Engineering approach. This research is carried out based on process improvement in an initial SME project. Subsequently, it is compared with a second project, using different Process Mining perspectives such as control flow, case, organization, and time, with the aim of extending the process model. This holistic view allows not only to better understand the processes involved, but also to identify and analyze the similarities and differences between the two projects. As a result, the Process Mining analysis shows crucial aspects such as the representation of integrated models, traces on sequences of actions, and the interaction of activities with specific roles and deviations in the flow of activities that compromise the quality of the process and the product. At the same time, the challenges that emerged during the improvement cycle are highlighted. These challenges cover issues such as data extraction, fluid communication between those involved, and the documentation associated with the processes. This study contributes to the body of knowledge of Process Mining. Likewise, the case study results offer a vision for other SMEs seeking to incorporate Process Mining as part of their improvement strategies.https://www.mdpi.com/2076-3417/14/4/1402process miningsmall and medium-sized enterprisessoftware development processes |
| spellingShingle | Silvia Jaqueline Urrea-Contreras Maria Angelica Astorga-Vargas Brenda L. Flores-Rios Jorge Eduardo Ibarra-Esquer Felix F. Gonzalez-Navarro Ivan Garcia Pacheco Carla Leninca Pacheco Agüero Applying Process Mining: The Reality of a Software Development SME Applied Sciences process mining small and medium-sized enterprises software development processes |
| title | Applying Process Mining: The Reality of a Software Development SME |
| title_full | Applying Process Mining: The Reality of a Software Development SME |
| title_fullStr | Applying Process Mining: The Reality of a Software Development SME |
| title_full_unstemmed | Applying Process Mining: The Reality of a Software Development SME |
| title_short | Applying Process Mining: The Reality of a Software Development SME |
| title_sort | applying process mining the reality of a software development sme |
| topic | process mining small and medium-sized enterprises software development processes |
| url | https://www.mdpi.com/2076-3417/14/4/1402 |
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