Penerapan Metode Quality Function Deployment dalam Memenuhi Kepuasan Konsumen pada Industri Komponen Otomotif
Manufacture industries that produce automotive components are conducting studies about things that can improve customer satisfaction. This is due to customer claims regarding quality and product delivery. Another problem is the not yet optimal Just In Time (JIT) system implemented by the Company. To...
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| Format: | Article |
| Language: | English |
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Jurusan Teknik Industri, Fakultas Teknik Universitas Muhammadiyah Malang
2018-08-01
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| Series: | Jurnal Teknik Industri |
| Subjects: | |
| Online Access: | http://ejournal.umm.ac.id/index.php/industri/article/view/5175 |
| _version_ | 1811281225061498880 |
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| author | Ikrimah Nur Azizah Rissa Nur Lestari Humiras Hardi Purba |
| author_facet | Ikrimah Nur Azizah Rissa Nur Lestari Humiras Hardi Purba |
| author_sort | Ikrimah Nur Azizah |
| collection | DOAJ |
| description | Manufacture industries that produce automotive components are conducting studies about things that can improve customer satisfaction. This is due to customer claims regarding quality and product delivery. Another problem is the not yet optimal Just In Time (JIT) system implemented by the Company. To overcome these problems, then in this study conducted customer satisfaction analysis using the method of Quality Function Deployment (QFD). The results of the study will be used as materials for improvement on Machine Capacity, material specification, store and work instructions process. The results found priority issues based on House of Quality that has been made, should be done on the machine capacity, material specification, and storage system and then proceeded with the work instructions process. |
| first_indexed | 2024-04-13T01:29:55Z |
| format | Article |
| id | doaj.art-66cf2cf84dc540728537031f7e76049c |
| institution | Directory Open Access Journal |
| issn | 1978-1431 2527-4112 |
| language | English |
| last_indexed | 2024-04-13T01:29:55Z |
| publishDate | 2018-08-01 |
| publisher | Jurusan Teknik Industri, Fakultas Teknik Universitas Muhammadiyah Malang |
| record_format | Article |
| series | Jurnal Teknik Industri |
| spelling | doaj.art-66cf2cf84dc540728537031f7e76049c2022-12-22T03:08:33ZengJurusan Teknik Industri, Fakultas Teknik Universitas Muhammadiyah MalangJurnal Teknik Industri1978-14312527-41122018-08-0119212713610.22219/JTIUMM.Vol19.No2.127-1364791Penerapan Metode Quality Function Deployment dalam Memenuhi Kepuasan Konsumen pada Industri Komponen OtomotifIkrimah Nur Azizah0Rissa Nur LestariHumiras Hardi PurbaMercu Buana UniversityManufacture industries that produce automotive components are conducting studies about things that can improve customer satisfaction. This is due to customer claims regarding quality and product delivery. Another problem is the not yet optimal Just In Time (JIT) system implemented by the Company. To overcome these problems, then in this study conducted customer satisfaction analysis using the method of Quality Function Deployment (QFD). The results of the study will be used as materials for improvement on Machine Capacity, material specification, store and work instructions process. The results found priority issues based on House of Quality that has been made, should be done on the machine capacity, material specification, and storage system and then proceeded with the work instructions process.http://ejournal.umm.ac.id/index.php/industri/article/view/5175just in time, quality function deployment, delivery performance, quality |
| spellingShingle | Ikrimah Nur Azizah Rissa Nur Lestari Humiras Hardi Purba Penerapan Metode Quality Function Deployment dalam Memenuhi Kepuasan Konsumen pada Industri Komponen Otomotif Jurnal Teknik Industri just in time, quality function deployment, delivery performance, quality |
| title | Penerapan Metode Quality Function Deployment dalam Memenuhi Kepuasan Konsumen pada Industri Komponen Otomotif |
| title_full | Penerapan Metode Quality Function Deployment dalam Memenuhi Kepuasan Konsumen pada Industri Komponen Otomotif |
| title_fullStr | Penerapan Metode Quality Function Deployment dalam Memenuhi Kepuasan Konsumen pada Industri Komponen Otomotif |
| title_full_unstemmed | Penerapan Metode Quality Function Deployment dalam Memenuhi Kepuasan Konsumen pada Industri Komponen Otomotif |
| title_short | Penerapan Metode Quality Function Deployment dalam Memenuhi Kepuasan Konsumen pada Industri Komponen Otomotif |
| title_sort | penerapan metode quality function deployment dalam memenuhi kepuasan konsumen pada industri komponen otomotif |
| topic | just in time, quality function deployment, delivery performance, quality |
| url | http://ejournal.umm.ac.id/index.php/industri/article/view/5175 |
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