A qualitative study of employees’ opinions on establishing a generic call-centre

A qualitative study of employees’ opinions on establishing a generic call-centre

Abstract Background To investigate opinions among employees at an Out-of-Hours general practitioner (OOH-GP) service and a safety alarm service about the establishment of a generic call-centre. Methods Qualitative study using individual and group interviews with 14 employees and managers involved in...

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Bibliographic Details
Main Authors: Hilde Carin Storhaug, Sara Bjune Mead, Aslak Steinsbekk
Format: Article
Language:English
Published: BMC 2017-10-01
Series:BMC Family Practice
Subjects:
Call-centre
Telephone triage
Out-of-hours general practitioner service
Safety alarm service
Primary health care
Online Access:http://link.springer.com/article/10.1186/s12875-017-0661-x

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