Satisfaction and Usability of an Information and Communications Technology–Based System by Clinically Healthy Patients With COVID-19 and Medical Professionals: Cross-sectional Survey and Focus Group Interview Study

BackgroundDigital health care is an important strategy in the war against COVID-19. South Korea introduced living and treatment support centers (LTSCs) to control regional outbreaks and care for patients with asymptomatic or mild COVID-19. Seoul National University Hospital (...

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Main Authors: Ye Seul Bae, Kyung Hwan Kim, Sae Won Choi, Taehoon Ko, Jun Seo Lim, Meihua Piao
Format: Article
Language:English
Published: JMIR Publications 2021-08-01
Series:JMIR Formative Research
Online Access:https://formative.jmir.org/2021/8/e26227
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author Ye Seul Bae
Kyung Hwan Kim
Sae Won Choi
Taehoon Ko
Jun Seo Lim
Meihua Piao
author_facet Ye Seul Bae
Kyung Hwan Kim
Sae Won Choi
Taehoon Ko
Jun Seo Lim
Meihua Piao
author_sort Ye Seul Bae
collection DOAJ
description BackgroundDigital health care is an important strategy in the war against COVID-19. South Korea introduced living and treatment support centers (LTSCs) to control regional outbreaks and care for patients with asymptomatic or mild COVID-19. Seoul National University Hospital (SNUH) introduced information and communications technology (ICT)–based solutions to manage clinically healthy patients with COVID-19. ObjectiveThis study aims to investigate satisfaction and usability by patients and health professionals in the optimal use of a mobile app and wearable device that SNUH introduced to the LTSC for clinically healthy patients with COVID-19. MethodsOnline surveys and focus group interviews were conducted to collect quantitative and qualitative data. ResultsRegarding usability testing of the wearable device, perceived usefulness had the highest mean score of 4.45 (SD 0.57) points out of 5. Regarding usability of the mobile app, perceived usefulness had the highest mean score of 4.62 (SD 0.48) points out of 5. Regarding satisfaction items for the mobile app among medical professionals, the “self-reporting” item had the highest mean score of 4.42 (SD 0.58) points out of 5. In focus group interviews of health care professionals, hospital information system interfacing was the most important functional requirement for ICT-based COVID-19 telemedicine. ConclusionsImprovement of patient safety and reduction of the burden on medical staff were the expected positive outcomes. Stability and reliability of the device, patient education, accountability, and reimbursement issues should be considered as part of the development of remote patient monitoring. In responding to a novel contagious disease, telemedicine and a wearable device were shown to be useful during a global crisis.
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spelling doaj.art-672b2ed503c8431686670e212b322f812023-08-28T18:33:33ZengJMIR PublicationsJMIR Formative Research2561-326X2021-08-0158e2622710.2196/26227Satisfaction and Usability of an Information and Communications Technology–Based System by Clinically Healthy Patients With COVID-19 and Medical Professionals: Cross-sectional Survey and Focus Group Interview StudyYe Seul Baehttps://orcid.org/0000-0003-0763-5458Kyung Hwan Kimhttps://orcid.org/0000-0002-2718-8758Sae Won Choihttps://orcid.org/0000-0002-0123-8227Taehoon Kohttps://orcid.org/0000-0002-4045-0036Jun Seo Limhttps://orcid.org/0000-0002-9129-3966Meihua Piaohttps://orcid.org/0000-0002-2436-6870 BackgroundDigital health care is an important strategy in the war against COVID-19. South Korea introduced living and treatment support centers (LTSCs) to control regional outbreaks and care for patients with asymptomatic or mild COVID-19. Seoul National University Hospital (SNUH) introduced information and communications technology (ICT)–based solutions to manage clinically healthy patients with COVID-19. ObjectiveThis study aims to investigate satisfaction and usability by patients and health professionals in the optimal use of a mobile app and wearable device that SNUH introduced to the LTSC for clinically healthy patients with COVID-19. MethodsOnline surveys and focus group interviews were conducted to collect quantitative and qualitative data. ResultsRegarding usability testing of the wearable device, perceived usefulness had the highest mean score of 4.45 (SD 0.57) points out of 5. Regarding usability of the mobile app, perceived usefulness had the highest mean score of 4.62 (SD 0.48) points out of 5. Regarding satisfaction items for the mobile app among medical professionals, the “self-reporting” item had the highest mean score of 4.42 (SD 0.58) points out of 5. In focus group interviews of health care professionals, hospital information system interfacing was the most important functional requirement for ICT-based COVID-19 telemedicine. ConclusionsImprovement of patient safety and reduction of the burden on medical staff were the expected positive outcomes. Stability and reliability of the device, patient education, accountability, and reimbursement issues should be considered as part of the development of remote patient monitoring. In responding to a novel contagious disease, telemedicine and a wearable device were shown to be useful during a global crisis.https://formative.jmir.org/2021/8/e26227
spellingShingle Ye Seul Bae
Kyung Hwan Kim
Sae Won Choi
Taehoon Ko
Jun Seo Lim
Meihua Piao
Satisfaction and Usability of an Information and Communications Technology–Based System by Clinically Healthy Patients With COVID-19 and Medical Professionals: Cross-sectional Survey and Focus Group Interview Study
JMIR Formative Research
title Satisfaction and Usability of an Information and Communications Technology–Based System by Clinically Healthy Patients With COVID-19 and Medical Professionals: Cross-sectional Survey and Focus Group Interview Study
title_full Satisfaction and Usability of an Information and Communications Technology–Based System by Clinically Healthy Patients With COVID-19 and Medical Professionals: Cross-sectional Survey and Focus Group Interview Study
title_fullStr Satisfaction and Usability of an Information and Communications Technology–Based System by Clinically Healthy Patients With COVID-19 and Medical Professionals: Cross-sectional Survey and Focus Group Interview Study
title_full_unstemmed Satisfaction and Usability of an Information and Communications Technology–Based System by Clinically Healthy Patients With COVID-19 and Medical Professionals: Cross-sectional Survey and Focus Group Interview Study
title_short Satisfaction and Usability of an Information and Communications Technology–Based System by Clinically Healthy Patients With COVID-19 and Medical Professionals: Cross-sectional Survey and Focus Group Interview Study
title_sort satisfaction and usability of an information and communications technology based system by clinically healthy patients with covid 19 and medical professionals cross sectional survey and focus group interview study
url https://formative.jmir.org/2021/8/e26227
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