Stakeholder perspectives on the preferred service ecosystem for senior citizens living at home: a qualitative interview study
Abstract Background Most senior citizens want to live independently at home as long as possible. The World Health Organization recommends an age-friendly community approach by transforming the service ecosystem for senior citizens and basing it on the question “What matters to you?”. However, there...
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| Format: | Article |
| Language: | English |
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BMC
2023-09-01
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| Series: | BMC Geriatrics |
| Subjects: | |
| Online Access: | https://doi.org/10.1186/s12877-023-04303-4 |
| _version_ | 1797556653413892096 |
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| author | Christophe Eward Kattouw Karina Aase Petter Viksveen |
| author_facet | Christophe Eward Kattouw Karina Aase Petter Viksveen |
| author_sort | Christophe Eward Kattouw |
| collection | DOAJ |
| description | Abstract Background Most senior citizens want to live independently at home as long as possible. The World Health Organization recommends an age-friendly community approach by transforming the service ecosystem for senior citizens and basing it on the question “What matters to you?”. However, there is limited research-based knowledge to determine the characteristics of the preferred service ecosystem from the perspectives of multiple stakeholders. Therefore, the aim of the study was to gain a deeper understanding of multiple stakeholder perspectives on the preferred service ecosystem for senior citizens living at home. Methods Four stakeholder groups (n = 57) from a Norwegian municipality participated in an interview study in 2019 and 2020: senior citizens, carers, healthcare professionals, and managers. Data were analysed according to qualitative content analysis. Results Overall, there was considerable correspondence between the four stakeholder groups’ perspectives on the preferred service ecosystem for senior citizens. Six themes were developed: (1) “self-reliance – living independently at home as long as possible”; (2) “remaining active and social within the community”; (3) “support for living at home as long as possible”; (4) “accessible information and services”; (5) “continuity of services”; and (6) “compassionate and competent healthcare professionals”. Conclusions In order to adapt and meet changing needs, the preferred service ecosystem should support senior citizens’ autonomy through interpersonal relationships and involvement. Healthcare managers and decision makers should consider a broader range of practical and social support services. Municipalities should plan for and develop age-friendly infrastructures, while healthcare professionals should rely on their compassion and competence to meet senior citizens’ needs. |
| first_indexed | 2024-03-10T17:04:50Z |
| format | Article |
| id | doaj.art-673e1b02503f46eab2e9aed38670633f |
| institution | Directory Open Access Journal |
| issn | 1471-2318 |
| language | English |
| last_indexed | 2024-03-10T17:04:50Z |
| publishDate | 2023-09-01 |
| publisher | BMC |
| record_format | Article |
| series | BMC Geriatrics |
| spelling | doaj.art-673e1b02503f46eab2e9aed38670633f2023-11-20T10:50:33ZengBMCBMC Geriatrics1471-23182023-09-0123111310.1186/s12877-023-04303-4Stakeholder perspectives on the preferred service ecosystem for senior citizens living at home: a qualitative interview studyChristophe Eward Kattouw0Karina Aase1Petter Viksveen2Department of Quality and Health Technology, Faculty of Health Sciences, SHARE – Centre for Resilience in Healthcare, University of StavangerDepartment of Quality and Health Technology, Faculty of Health Sciences, SHARE – Centre for Resilience in Healthcare, University of StavangerDepartment of Quality and Health Technology, Faculty of Health Sciences, SHARE – Centre for Resilience in Healthcare, University of StavangerAbstract Background Most senior citizens want to live independently at home as long as possible. The World Health Organization recommends an age-friendly community approach by transforming the service ecosystem for senior citizens and basing it on the question “What matters to you?”. However, there is limited research-based knowledge to determine the characteristics of the preferred service ecosystem from the perspectives of multiple stakeholders. Therefore, the aim of the study was to gain a deeper understanding of multiple stakeholder perspectives on the preferred service ecosystem for senior citizens living at home. Methods Four stakeholder groups (n = 57) from a Norwegian municipality participated in an interview study in 2019 and 2020: senior citizens, carers, healthcare professionals, and managers. Data were analysed according to qualitative content analysis. Results Overall, there was considerable correspondence between the four stakeholder groups’ perspectives on the preferred service ecosystem for senior citizens. Six themes were developed: (1) “self-reliance – living independently at home as long as possible”; (2) “remaining active and social within the community”; (3) “support for living at home as long as possible”; (4) “accessible information and services”; (5) “continuity of services”; and (6) “compassionate and competent healthcare professionals”. Conclusions In order to adapt and meet changing needs, the preferred service ecosystem should support senior citizens’ autonomy through interpersonal relationships and involvement. Healthcare managers and decision makers should consider a broader range of practical and social support services. Municipalities should plan for and develop age-friendly infrastructures, while healthcare professionals should rely on their compassion and competence to meet senior citizens’ needs.https://doi.org/10.1186/s12877-023-04303-4Service EcosystemSenior CitizensStakeholder involvementCommunity Health ServicesHealth Services for the agedIdealized Design Approach |
| spellingShingle | Christophe Eward Kattouw Karina Aase Petter Viksveen Stakeholder perspectives on the preferred service ecosystem for senior citizens living at home: a qualitative interview study BMC Geriatrics Service Ecosystem Senior Citizens Stakeholder involvement Community Health Services Health Services for the aged Idealized Design Approach |
| title | Stakeholder perspectives on the preferred service ecosystem for senior citizens living at home: a qualitative interview study |
| title_full | Stakeholder perspectives on the preferred service ecosystem for senior citizens living at home: a qualitative interview study |
| title_fullStr | Stakeholder perspectives on the preferred service ecosystem for senior citizens living at home: a qualitative interview study |
| title_full_unstemmed | Stakeholder perspectives on the preferred service ecosystem for senior citizens living at home: a qualitative interview study |
| title_short | Stakeholder perspectives on the preferred service ecosystem for senior citizens living at home: a qualitative interview study |
| title_sort | stakeholder perspectives on the preferred service ecosystem for senior citizens living at home a qualitative interview study |
| topic | Service Ecosystem Senior Citizens Stakeholder involvement Community Health Services Health Services for the aged Idealized Design Approach |
| url | https://doi.org/10.1186/s12877-023-04303-4 |
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