Problems of transformation in the tourism industry in the digital economy

The article is devoted to researching of current conditions of the tourism industry from consumers behavior position. In this work, the consumer is considered a legitimate participant in the creation of a tourist product. The aim of the work is to identify the impact of digital technology on the tra...

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Main Authors: Bozhuk Svetlana, Pletneva Natalya, Maslova Tatiana, Evdokimov Konstantin
Format: Article
Language:English
Published: EDP Sciences 2020-01-01
Series:SHS Web of Conferences
Subjects:
Online Access:https://www.shs-conferences.org/articles/shsconf/pdf/2020/01/shsconf_ies_2019_01003.pdf
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author Bozhuk Svetlana
Pletneva Natalya
Maslova Tatiana
Evdokimov Konstantin
author_facet Bozhuk Svetlana
Pletneva Natalya
Maslova Tatiana
Evdokimov Konstantin
author_sort Bozhuk Svetlana
collection DOAJ
description The article is devoted to researching of current conditions of the tourism industry from consumers behavior position. In this work, the consumer is considered a legitimate participant in the creation of a tourist product. The aim of the work is to identify the impact of digital technology on the transformation of the decision-making process by tourists. The tasks are to assess the state of the digital tourism infrastructure, classify the available services to identify unfilled niches; to find out the attitude of consumers to various kinds of travel applications and their place in travel planning. The empirical basis of the work has been the research data by Google, PayPal, Booking.com which allowed to analyze tourists’ behavior in the Internet and to identify the main travel trends for 2019. For achieve the research aim, authors applied an online survey of 100 consumers aged 18-35 too. As a result, the main directions of tourism transformation in the digital economy were determine and classification of applications in the category of "travel" were created.
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spelling doaj.art-6746e71c2209475a95cf1ed0e4216f252022-12-21T23:03:22ZengEDP SciencesSHS Web of Conferences2261-24242020-01-01730100310.1051/shsconf/20207301003shsconf_ies_2019_01003Problems of transformation in the tourism industry in the digital economyBozhuk Svetlana0Pletneva Natalya1Maslova Tatiana2Evdokimov Konstantin3Peter the Great St. Petersburg Polytechnic University, Polytechnicheskaya st. 29Peter the Great St. Petersburg Polytechnic University, Polytechnicheskaya st. 29Federal State Budget Educational Institution of Higher Education ˝Saint-Petersburg State Economic University˝ Sadovaya st. 21Saint-Petersburg State Agrarian University, Peterburgskoe shosse 2A PushkinThe article is devoted to researching of current conditions of the tourism industry from consumers behavior position. In this work, the consumer is considered a legitimate participant in the creation of a tourist product. The aim of the work is to identify the impact of digital technology on the transformation of the decision-making process by tourists. The tasks are to assess the state of the digital tourism infrastructure, classify the available services to identify unfilled niches; to find out the attitude of consumers to various kinds of travel applications and their place in travel planning. The empirical basis of the work has been the research data by Google, PayPal, Booking.com which allowed to analyze tourists’ behavior in the Internet and to identify the main travel trends for 2019. For achieve the research aim, authors applied an online survey of 100 consumers aged 18-35 too. As a result, the main directions of tourism transformation in the digital economy were determine and classification of applications in the category of "travel" were created.https://www.shs-conferences.org/articles/shsconf/pdf/2020/01/shsconf_ies_2019_01003.pdfsustainable development consumer behaviortourism industrydigital economytravel applicationstourism transformation
spellingShingle Bozhuk Svetlana
Pletneva Natalya
Maslova Tatiana
Evdokimov Konstantin
Problems of transformation in the tourism industry in the digital economy
SHS Web of Conferences
sustainable development
consumer behavior
tourism industry
digital economy
travel applications
tourism transformation
title Problems of transformation in the tourism industry in the digital economy
title_full Problems of transformation in the tourism industry in the digital economy
title_fullStr Problems of transformation in the tourism industry in the digital economy
title_full_unstemmed Problems of transformation in the tourism industry in the digital economy
title_short Problems of transformation in the tourism industry in the digital economy
title_sort problems of transformation in the tourism industry in the digital economy
topic sustainable development
consumer behavior
tourism industry
digital economy
travel applications
tourism transformation
url https://www.shs-conferences.org/articles/shsconf/pdf/2020/01/shsconf_ies_2019_01003.pdf
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AT pletnevanatalya problemsoftransformationinthetourismindustryinthedigitaleconomy
AT maslovatatiana problemsoftransformationinthetourismindustryinthedigitaleconomy
AT evdokimovkonstantin problemsoftransformationinthetourismindustryinthedigitaleconomy