Community perception and client satisfaction about the primary health care services in an urban resettlement colony of New Delhi
<b>Research Question:</b> This study attempts to assess the community perception and client satisfaction of primary health care services provided by mobile health clinics. <b> Objectives: </b> To assess the awareness of the community about mobile health clinic services and i...
| Main Authors: | , , , , , |
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| Format: | Article |
| Language: | English |
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Wolters Kluwer Medknow Publications
2008-01-01
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| Series: | Indian Journal of Community Medicine |
| Subjects: | |
| Online Access: | http://www.ijcm.org.in/article.asp?issn=0970-0218;year=2008;volume=33;issue=4;spage=250;epage=254;aulast=Patro |
| _version_ | 1818474848420102144 |
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| author | Patro Binod Kumar Rakesh Goswami Anil Nongkynrih Baridalyne Pandav Chandrakant Study Group U |
| author_facet | Patro Binod Kumar Rakesh Goswami Anil Nongkynrih Baridalyne Pandav Chandrakant Study Group U |
| author_sort | Patro Binod |
| collection | DOAJ |
| description | <b>Research Question:</b> This study attempts to assess the community perception and client satisfaction of primary health care services provided by mobile health clinics. <b> Objectives: </b> To assess the awareness of the community about mobile health clinic services and its utilization in an urban area and to assess the client satisfaction of those who have utilized the services. <b> Study Design: </b> A cross-sectional community-based study. <b> Setting: </b> Dr. Ambedkar Nagar, urban resettlement colony of New Delhi. <b> Study Period:</b> July 2006 and September 2006. <b> Participants: </b> For exit interviews, patients who have utilized the mobile health clinic; for community interviews, an adult member present in the family. <b> Materials and Methods: </b> For the community survey, two blocks were randomly chosen and the interview was carried out by house visits. For exit interviews, patients were selected randomly from those attending the mobile health clinic. <b> Statistical Analysis: </b> Descriptive statistical analysis. <b> Results and Conclusions: </b> A total of 377 interviews were conducted (295 community interviews and 82 exit interviews). It was seen that 82% were aware of the mobile health clinic but more than two-thirds preferred private practitioners; reasons given were that they have more trust in private practitioners, convenient timings, and less waiting time. Approximately two-thirds to three-fourths of the clients were satisfied with the mobile health clinic services. Client satisfaction is an important measure of the quality of health care and needs to be addressed in order to improve the utilization of primary health care services in urban areas. |
| first_indexed | 2024-04-14T04:42:42Z |
| format | Article |
| id | doaj.art-67a5b7da10344117b192596514b40b3f |
| institution | Directory Open Access Journal |
| issn | 0970-0218 1998-3581 |
| language | English |
| last_indexed | 2024-04-14T04:42:42Z |
| publishDate | 2008-01-01 |
| publisher | Wolters Kluwer Medknow Publications |
| record_format | Article |
| series | Indian Journal of Community Medicine |
| spelling | doaj.art-67a5b7da10344117b192596514b40b3f2022-12-22T02:11:36ZengWolters Kluwer Medknow PublicationsIndian Journal of Community Medicine0970-02181998-35812008-01-01334250254Community perception and client satisfaction about the primary health care services in an urban resettlement colony of New DelhiPatro BinodKumar RakeshGoswami AnilNongkynrih BaridalynePandav ChandrakantStudy Group U<b>Research Question:</b> This study attempts to assess the community perception and client satisfaction of primary health care services provided by mobile health clinics. <b> Objectives: </b> To assess the awareness of the community about mobile health clinic services and its utilization in an urban area and to assess the client satisfaction of those who have utilized the services. <b> Study Design: </b> A cross-sectional community-based study. <b> Setting: </b> Dr. Ambedkar Nagar, urban resettlement colony of New Delhi. <b> Study Period:</b> July 2006 and September 2006. <b> Participants: </b> For exit interviews, patients who have utilized the mobile health clinic; for community interviews, an adult member present in the family. <b> Materials and Methods: </b> For the community survey, two blocks were randomly chosen and the interview was carried out by house visits. For exit interviews, patients were selected randomly from those attending the mobile health clinic. <b> Statistical Analysis: </b> Descriptive statistical analysis. <b> Results and Conclusions: </b> A total of 377 interviews were conducted (295 community interviews and 82 exit interviews). It was seen that 82% were aware of the mobile health clinic but more than two-thirds preferred private practitioners; reasons given were that they have more trust in private practitioners, convenient timings, and less waiting time. Approximately two-thirds to three-fourths of the clients were satisfied with the mobile health clinic services. Client satisfaction is an important measure of the quality of health care and needs to be addressed in order to improve the utilization of primary health care services in urban areas.http://www.ijcm.org.in/article.asp?issn=0970-0218;year=2008;volume=33;issue=4;spage=250;epage=254;aulast=PatroClient satisfactioncommunity perceptionIndiaprimary healthcare |
| spellingShingle | Patro Binod Kumar Rakesh Goswami Anil Nongkynrih Baridalyne Pandav Chandrakant Study Group U Community perception and client satisfaction about the primary health care services in an urban resettlement colony of New Delhi Indian Journal of Community Medicine Client satisfaction community perception India primary healthcare |
| title | Community perception and client satisfaction about the primary health care services in an urban resettlement colony of New Delhi |
| title_full | Community perception and client satisfaction about the primary health care services in an urban resettlement colony of New Delhi |
| title_fullStr | Community perception and client satisfaction about the primary health care services in an urban resettlement colony of New Delhi |
| title_full_unstemmed | Community perception and client satisfaction about the primary health care services in an urban resettlement colony of New Delhi |
| title_short | Community perception and client satisfaction about the primary health care services in an urban resettlement colony of New Delhi |
| title_sort | community perception and client satisfaction about the primary health care services in an urban resettlement colony of new delhi |
| topic | Client satisfaction community perception India primary healthcare |
| url | http://www.ijcm.org.in/article.asp?issn=0970-0218;year=2008;volume=33;issue=4;spage=250;epage=254;aulast=Patro |
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