Gauging E-Government Evolution in EU Municipalities
Since the late 1990s, governments at all levels have launched electronic government projects aimed at providing electronic information and services to citizens and businesses. Although websites are becoming essential elements of modern public administration, little is known about their effectiveness...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
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International Institute of Informatics and Cybernetics
2005-12-01
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| Series: | Journal of Systemics, Cybernetics and Informatics |
| Subjects: | |
| Online Access: | http://www.iiisci.org/Journal/CV$/sci/pdfs/P525726.pdf
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| _version_ | 1828409759458394112 |
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| author | Lourdes Torres Vicente Pina Basilio Acerete |
| author_facet | Lourdes Torres Vicente Pina Basilio Acerete |
| author_sort | Lourdes Torres |
| collection | DOAJ |
| description | Since the late 1990s, governments at all levels have launched electronic government projects aimed at providing electronic information and services to citizens and businesses. Although websites are becoming essential elements of modern public administration, little is known about their effectiveness. The objective of this paper is to study the quality and usage of public e-services to citizens in Europe. According to the results of this study, e-government seems to be following a more or less predictable development pattern ranging from a stage in which interaction is limited to what is shown on the screen to stages in which there is two-way communication and service and financial transactions can be completed with a satisfactory level of protection of personal privacy. At present, e-government in almost all the cities studied is merely an extension of the government, with potential benefits in speed and accessibility 24/7. Despite the limited degree of development observed, online access has advantages that are impossible to replicate offline. Even though few expect e-government to completely replace traditional methods of information, e-government is becoming a powerful tool of transformation, which has become embedded in the culture and in the agenda of the public sector. |
| first_indexed | 2024-12-10T12:00:56Z |
| format | Article |
| id | doaj.art-685442727f3b40d5a91f3ba12d1b5625 |
| institution | Directory Open Access Journal |
| issn | 1690-4524 |
| language | English |
| last_indexed | 2024-12-10T12:00:56Z |
| publishDate | 2005-12-01 |
| publisher | International Institute of Informatics and Cybernetics |
| record_format | Article |
| series | Journal of Systemics, Cybernetics and Informatics |
| spelling | doaj.art-685442727f3b40d5a91f3ba12d1b56252022-12-22T01:49:38ZengInternational Institute of Informatics and CyberneticsJournal of Systemics, Cybernetics and Informatics1690-45242005-12-01364354Gauging E-Government Evolution in EU MunicipalitiesLourdes Torres0Vicente Pina1Basilio Acerete2 Department of Accounting and Finance. University of Zaragoza (Spain). Department of Accounting and Finance. University of Zaragoza (Spain) Department of Accounting and Finance. University of Zaragoza (Spain). Since the late 1990s, governments at all levels have launched electronic government projects aimed at providing electronic information and services to citizens and businesses. Although websites are becoming essential elements of modern public administration, little is known about their effectiveness. The objective of this paper is to study the quality and usage of public e-services to citizens in Europe. According to the results of this study, e-government seems to be following a more or less predictable development pattern ranging from a stage in which interaction is limited to what is shown on the screen to stages in which there is two-way communication and service and financial transactions can be completed with a satisfactory level of protection of personal privacy. At present, e-government in almost all the cities studied is merely an extension of the government, with potential benefits in speed and accessibility 24/7. Despite the limited degree of development observed, online access has advantages that are impossible to replicate offline. Even though few expect e-government to completely replace traditional methods of information, e-government is becoming a powerful tool of transformation, which has become embedded in the culture and in the agenda of the public sector.http://www.iiisci.org/Journal/CV$/sci/pdfs/P525726.pdf citizen trustE-governmentNew Public Management |
| spellingShingle | Lourdes Torres Vicente Pina Basilio Acerete Gauging E-Government Evolution in EU Municipalities Journal of Systemics, Cybernetics and Informatics citizen trust E-government New Public Management |
| title | Gauging E-Government Evolution in EU Municipalities |
| title_full | Gauging E-Government Evolution in EU Municipalities |
| title_fullStr | Gauging E-Government Evolution in EU Municipalities |
| title_full_unstemmed | Gauging E-Government Evolution in EU Municipalities |
| title_short | Gauging E-Government Evolution in EU Municipalities |
| title_sort | gauging e government evolution in eu municipalities |
| topic | citizen trust E-government New Public Management |
| url | http://www.iiisci.org/Journal/CV$/sci/pdfs/P525726.pdf
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| work_keys_str_mv | AT lourdestorres gaugingegovernmentevolutionineumunicipalities AT vicentepina gaugingegovernmentevolutionineumunicipalities AT basilioacerete gaugingegovernmentevolutionineumunicipalities |