The triangular relationship between TQM, organizational excellence and organizational performance: A case of Arab American University Palestine
The primary objective of the present study was to examine the impact of total quality management (TQM) practices on the performance of organization performance of Arab American University Palestine. The study was also interested in examining the role of organizational excellence in organizational pe...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Growing Science
2019-03-01
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| Series: | Management Science Letters |
| Subjects: | |
| Online Access: | http://www.growingscience.com/msl/Vol9/msl_2019_67.pdf |
| _version_ | 1818191183910797312 |
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| author | Mohammad Dawabsheh Anan Hussein Kittisak Jermsittiparsert |
| author_facet | Mohammad Dawabsheh Anan Hussein Kittisak Jermsittiparsert |
| author_sort | Mohammad Dawabsheh |
| collection | DOAJ |
| description | The primary objective of the present study was to examine the impact of total quality management (TQM) practices on the performance of organization performance of Arab American University Palestine. The study was also interested in examining the role of organizational excellence in organizational performance and also investigated the impact of organizational excellence in the relationship between TQM practices and organizational performance. To achieve the objective of the current study, we employed the structural equation modeling using statistical package of smart PLS-3. The questionnaires were distributed among the administrative staff of the university. Prior to establishing direct and indirect links between variables, we accessed the measurement of model and after es-tablishment of the model fit, the structural model was used to examine the hypothesized relationships and the results confirmed the hypotheses of the survey. In other words, TQM practices had significant relationship with organizational performance and organizational performance had significant relationship with organizational performance. Moreover, TQM had a positive and significant effect on the organizational Excellence. Finally, organizational excellence also mediated the relationship between TQM and organizational performance. |
| first_indexed | 2024-12-12T00:10:34Z |
| format | Article |
| id | doaj.art-685f8748043c4259b001d0c597291368 |
| institution | Directory Open Access Journal |
| issn | 1923-9335 1923-9343 |
| language | English |
| last_indexed | 2024-12-12T00:10:34Z |
| publishDate | 2019-03-01 |
| publisher | Growing Science |
| record_format | Article |
| series | Management Science Letters |
| spelling | doaj.art-685f8748043c4259b001d0c5972913682022-12-22T00:45:00ZengGrowing ScienceManagement Science Letters1923-93351923-93432019-03-019692193210.5267/j.msl.2019.2.010The triangular relationship between TQM, organizational excellence and organizational performance: A case of Arab American University PalestineMohammad DawabshehAnan HusseinKittisak JermsittiparsertThe primary objective of the present study was to examine the impact of total quality management (TQM) practices on the performance of organization performance of Arab American University Palestine. The study was also interested in examining the role of organizational excellence in organizational performance and also investigated the impact of organizational excellence in the relationship between TQM practices and organizational performance. To achieve the objective of the current study, we employed the structural equation modeling using statistical package of smart PLS-3. The questionnaires were distributed among the administrative staff of the university. Prior to establishing direct and indirect links between variables, we accessed the measurement of model and after es-tablishment of the model fit, the structural model was used to examine the hypothesized relationships and the results confirmed the hypotheses of the survey. In other words, TQM practices had significant relationship with organizational performance and organizational performance had significant relationship with organizational performance. Moreover, TQM had a positive and significant effect on the organizational Excellence. Finally, organizational excellence also mediated the relationship between TQM and organizational performance.http://www.growingscience.com/msl/Vol9/msl_2019_67.pdfTQMOrganizational ExcellenceArab American University Palestine |
| spellingShingle | Mohammad Dawabsheh Anan Hussein Kittisak Jermsittiparsert The triangular relationship between TQM, organizational excellence and organizational performance: A case of Arab American University Palestine Management Science Letters TQM Organizational Excellence Arab American University Palestine |
| title | The triangular relationship between TQM, organizational excellence and organizational performance: A case of Arab American University Palestine |
| title_full | The triangular relationship between TQM, organizational excellence and organizational performance: A case of Arab American University Palestine |
| title_fullStr | The triangular relationship between TQM, organizational excellence and organizational performance: A case of Arab American University Palestine |
| title_full_unstemmed | The triangular relationship between TQM, organizational excellence and organizational performance: A case of Arab American University Palestine |
| title_short | The triangular relationship between TQM, organizational excellence and organizational performance: A case of Arab American University Palestine |
| title_sort | triangular relationship between tqm organizational excellence and organizational performance a case of arab american university palestine |
| topic | TQM Organizational Excellence Arab American University Palestine |
| url | http://www.growingscience.com/msl/Vol9/msl_2019_67.pdf |
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