Impacts of digitization on operational efficiency in the banking sector: Thematic analysis and research agenda proposal
The purpose of this paper is twofold: (i) to identify the thematic categories and central topics connecting digitization and operational efficiency in the banking sector; and (ii) to develop a research agenda to guide future research endeavors to advance knowledge related to digital operational effi...
| Main Authors: | , , , , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Elsevier
2024-04-01
|
| Series: | International Journal of Information Management Data Insights |
| Subjects: | |
| Online Access: | http://www.sciencedirect.com/science/article/pii/S2667096824000193 |
| _version_ | 1797233970641895424 |
|---|---|
| author | Luiz Antonio Bueno Tiago F.A.C. Sigahi Izabela Simon Rampasso Walter Leal Filho Rosley Anholon |
| author_facet | Luiz Antonio Bueno Tiago F.A.C. Sigahi Izabela Simon Rampasso Walter Leal Filho Rosley Anholon |
| author_sort | Luiz Antonio Bueno |
| collection | DOAJ |
| description | The purpose of this paper is twofold: (i) to identify the thematic categories and central topics connecting digitization and operational efficiency in the banking sector; and (ii) to develop a research agenda to guide future research endeavors to advance knowledge related to digital operational efficiency (DOE). Employing a two-stage content-centric review approach, this study comprehensively outlines overarching themes and subsequently delves into specific dimensions. The first stage aimed to provide an overview of research connecting operational efficiency and digitization in the banking sector and to refine the search criteria for content analysis. The second stage employed content analysis concentrated on journal articles published between 2018 and 2023. Central topics include enhancing banking industry performance through industry 4.0 technology and partnerships, the impact of the COVID-19 pandemic on bank digital transformation, organizational adaptations for embracing new digital business models, and elevating customer experience through novel operational paradigms. The research agenda proposed include the following: DOE conceptual development; digital bank break-even analysis; optimization of the product and service portfolio offered by digital banks; and consumer experience and level of service of digital banks. By delving into the impact of industry 4.0 technologies, pandemic, and digital business models, this paper enriches our understanding of the complex interplay between digitization and operational efficiency. The proposed research agenda offers a roadmap for future scholarly endeavors, contributing to the evolution of theoretical frameworks in this field. This paper offers insights relevant for banking industry professionals, providing them with valuable guidance on how to enhance their performance, optimize their digital product and service portfolio, and elevate the overall customer experience in the rapidly evolving landscape of digital banking. |
| first_indexed | 2024-04-24T16:24:38Z |
| format | Article |
| id | doaj.art-688afed285ae47969b80f2ebcbac222e |
| institution | Directory Open Access Journal |
| issn | 2667-0968 |
| language | English |
| last_indexed | 2024-04-24T16:24:38Z |
| publishDate | 2024-04-01 |
| publisher | Elsevier |
| record_format | Article |
| series | International Journal of Information Management Data Insights |
| spelling | doaj.art-688afed285ae47969b80f2ebcbac222e2024-03-31T04:38:09ZengElsevierInternational Journal of Information Management Data Insights2667-09682024-04-0141100230Impacts of digitization on operational efficiency in the banking sector: Thematic analysis and research agenda proposalLuiz Antonio Bueno0Tiago F.A.C. Sigahi1Izabela Simon Rampasso2Walter Leal Filho3Rosley Anholon4School of Mechanical Engineering, State University of Campinas, Rua Mendeleyev, 200, Cidade Universitária, Campinas, BrazilDepartment of Production Engineering, Federal University of São Carlos, Rod. João Leme dos Santos (SP-264), Km 110, Sorocaba, Brazil; Department of Production Engineering, Federal University of São Carlos, Rod. João Leme dos Santos (SP-264), Km 110, Sorocaba, Brazil.Departamento de Ingeniería Industrial, Universidad Católica del Norte, Casa Central, Angamos 0610, Antofagasta, ChileEuropean School of Sustainability Science and Research, Hamburg University of Applied Sciences, Ulmenliet 20, Hamburg, Germany; Department of Natural Sciences, Manchester Metropolitan University, All Saints Building, Oxford Road M15 6BH, Manchester, United KingdomSchool of Mechanical Engineering, State University of Campinas, Rua Mendeleyev, 200, Cidade Universitária, Campinas, São Paulo, BrazilThe purpose of this paper is twofold: (i) to identify the thematic categories and central topics connecting digitization and operational efficiency in the banking sector; and (ii) to develop a research agenda to guide future research endeavors to advance knowledge related to digital operational efficiency (DOE). Employing a two-stage content-centric review approach, this study comprehensively outlines overarching themes and subsequently delves into specific dimensions. The first stage aimed to provide an overview of research connecting operational efficiency and digitization in the banking sector and to refine the search criteria for content analysis. The second stage employed content analysis concentrated on journal articles published between 2018 and 2023. Central topics include enhancing banking industry performance through industry 4.0 technology and partnerships, the impact of the COVID-19 pandemic on bank digital transformation, organizational adaptations for embracing new digital business models, and elevating customer experience through novel operational paradigms. The research agenda proposed include the following: DOE conceptual development; digital bank break-even analysis; optimization of the product and service portfolio offered by digital banks; and consumer experience and level of service of digital banks. By delving into the impact of industry 4.0 technologies, pandemic, and digital business models, this paper enriches our understanding of the complex interplay between digitization and operational efficiency. The proposed research agenda offers a roadmap for future scholarly endeavors, contributing to the evolution of theoretical frameworks in this field. This paper offers insights relevant for banking industry professionals, providing them with valuable guidance on how to enhance their performance, optimize their digital product and service portfolio, and elevate the overall customer experience in the rapidly evolving landscape of digital banking.http://www.sciencedirect.com/science/article/pii/S2667096824000193BankFintechFinancial institutionsFinancial operationsDigitizationDigital transformation |
| spellingShingle | Luiz Antonio Bueno Tiago F.A.C. Sigahi Izabela Simon Rampasso Walter Leal Filho Rosley Anholon Impacts of digitization on operational efficiency in the banking sector: Thematic analysis and research agenda proposal International Journal of Information Management Data Insights Bank Fintech Financial institutions Financial operations Digitization Digital transformation |
| title | Impacts of digitization on operational efficiency in the banking sector: Thematic analysis and research agenda proposal |
| title_full | Impacts of digitization on operational efficiency in the banking sector: Thematic analysis and research agenda proposal |
| title_fullStr | Impacts of digitization on operational efficiency in the banking sector: Thematic analysis and research agenda proposal |
| title_full_unstemmed | Impacts of digitization on operational efficiency in the banking sector: Thematic analysis and research agenda proposal |
| title_short | Impacts of digitization on operational efficiency in the banking sector: Thematic analysis and research agenda proposal |
| title_sort | impacts of digitization on operational efficiency in the banking sector thematic analysis and research agenda proposal |
| topic | Bank Fintech Financial institutions Financial operations Digitization Digital transformation |
| url | http://www.sciencedirect.com/science/article/pii/S2667096824000193 |
| work_keys_str_mv | AT luizantoniobueno impactsofdigitizationonoperationalefficiencyinthebankingsectorthematicanalysisandresearchagendaproposal AT tiagofacsigahi impactsofdigitizationonoperationalefficiencyinthebankingsectorthematicanalysisandresearchagendaproposal AT izabelasimonrampasso impactsofdigitizationonoperationalefficiencyinthebankingsectorthematicanalysisandresearchagendaproposal AT walterlealfilho impactsofdigitizationonoperationalefficiencyinthebankingsectorthematicanalysisandresearchagendaproposal AT rosleyanholon impactsofdigitizationonoperationalefficiencyinthebankingsectorthematicanalysisandresearchagendaproposal |