Communication skills: a mandatory competence for ground and airplane crew to reduce tension in extreme situations
Communication skills have been considered a strategic asset for any kind of organization. However, technical-oriented enterprises usually emphasize the virtues of a cluster of technical competences and technological resources availability. So, this paper aimed to discuss communication skills develop...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Instituto de Aeronáutica e Espaço (IAE)
2010-09-01
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| Series: | Journal of Aerospace Technology and Management |
| Subjects: | |
| Online Access: | http://www.jatm.com.br/papers/vol2_n3/JATMv2n3_p361-370_Communication_skills_a_mandatory_competence_for_ground_and_airplane_crew_to_reduce_tension_in_extreme_situations.pdf |