THE EFFECT OF VIOLENCE AGAINST 112 EMERGENCY HEALTHCARE PERSONNEL ON JOB SATISFACTION
In this study, the types of violence faced by the healthcare personnel working in the 112 Emergency Health Services and the effect of this situation on the job satisfaction of the healthcare personnel were examined. A questionnaire was applied to 165 emergency healthcare personnel working in Istanbu...
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| Format: | Article |
| Language: | English |
| Published: |
Rojan GÜMÜŞ
2023-12-01
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| Series: | International Journal of Health Services Research and Policy |
| Subjects: | |
| Online Access: | https://dergipark.org.tr/tr/download/article-file/3526903 |
| _version_ | 1797371630454833152 |
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| author | Itır ERKAN |
| author_facet | Itır ERKAN |
| author_sort | Itır ERKAN |
| collection | DOAJ |
| description | In this study, the types of violence faced by the healthcare personnel working in the 112 Emergency Health Services and the effect of this situation on the job satisfaction of the healthcare personnel were examined. A questionnaire was applied to 165 emergency healthcare personnel working in Istanbul, between August and October 2021. Demographic information and the Hackman and
Oldham job satisfaction scale were used in the questionnaire. 80.6% of the participants stated that they
were exposed to physical, verbal, psychological, or sexual violence. It was determined that 48.7% of the perpetrators were the relatives of the patient and 30.2% were the patients themselves. In addition, it was determined that 78.9% of the attackers were male Significant differences were found between the duration and age of healthcare workers in the institution and their job satisfaction. It has been determined that the job satisfaction of healthcare personnel who are exposed to violence is lower than those who are not exposed to violence. In the state of exposure to violence, the motivation and psychological state of the personnel working in the emergency health services are highly affected, and
this has a negative effect on job satisfaction. It is recommended that health managers take measures to protect the health and safety of healthcare personnel and take initiatives to increase job satisfaction.
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| first_indexed | 2024-03-08T18:24:34Z |
| format | Article |
| id | doaj.art-697982cf8ac143ffa7968eb031b8b1e0 |
| institution | Directory Open Access Journal |
| issn | 2602-3482 |
| language | English |
| last_indexed | 2024-03-08T18:24:34Z |
| publishDate | 2023-12-01 |
| publisher | Rojan GÜMÜŞ |
| record_format | Article |
| series | International Journal of Health Services Research and Policy |
| spelling | doaj.art-697982cf8ac143ffa7968eb031b8b1e02023-12-30T16:03:26ZengRojan GÜMÜŞInternational Journal of Health Services Research and Policy2602-34822023-12-0183222230https://doi.org/10.33457/ijhsrp.1388350THE EFFECT OF VIOLENCE AGAINST 112 EMERGENCY HEALTHCARE PERSONNEL ON JOB SATISFACTIONItır ERKAN0https://orcid.org/0000-0002-5902-1936Istanbul Yeni Yuzyil University, Faculty of Health Sciences, Dep. of Health Management, İstanbul, TürkiyeIn this study, the types of violence faced by the healthcare personnel working in the 112 Emergency Health Services and the effect of this situation on the job satisfaction of the healthcare personnel were examined. A questionnaire was applied to 165 emergency healthcare personnel working in Istanbul, between August and October 2021. Demographic information and the Hackman and Oldham job satisfaction scale were used in the questionnaire. 80.6% of the participants stated that they were exposed to physical, verbal, psychological, or sexual violence. It was determined that 48.7% of the perpetrators were the relatives of the patient and 30.2% were the patients themselves. In addition, it was determined that 78.9% of the attackers were male Significant differences were found between the duration and age of healthcare workers in the institution and their job satisfaction. It has been determined that the job satisfaction of healthcare personnel who are exposed to violence is lower than those who are not exposed to violence. In the state of exposure to violence, the motivation and psychological state of the personnel working in the emergency health services are highly affected, and this has a negative effect on job satisfaction. It is recommended that health managers take measures to protect the health and safety of healthcare personnel and take initiatives to increase job satisfaction. https://dergipark.org.tr/tr/download/article-file/3526903emergency health servicesviolencejob satisfaction |
| spellingShingle | Itır ERKAN THE EFFECT OF VIOLENCE AGAINST 112 EMERGENCY HEALTHCARE PERSONNEL ON JOB SATISFACTION International Journal of Health Services Research and Policy emergency health services violence job satisfaction |
| title | THE EFFECT OF VIOLENCE AGAINST 112 EMERGENCY HEALTHCARE PERSONNEL ON JOB SATISFACTION |
| title_full | THE EFFECT OF VIOLENCE AGAINST 112 EMERGENCY HEALTHCARE PERSONNEL ON JOB SATISFACTION |
| title_fullStr | THE EFFECT OF VIOLENCE AGAINST 112 EMERGENCY HEALTHCARE PERSONNEL ON JOB SATISFACTION |
| title_full_unstemmed | THE EFFECT OF VIOLENCE AGAINST 112 EMERGENCY HEALTHCARE PERSONNEL ON JOB SATISFACTION |
| title_short | THE EFFECT OF VIOLENCE AGAINST 112 EMERGENCY HEALTHCARE PERSONNEL ON JOB SATISFACTION |
| title_sort | effect of violence against 112 emergency healthcare personnel on job satisfaction |
| topic | emergency health services violence job satisfaction |
| url | https://dergipark.org.tr/tr/download/article-file/3526903 |
| work_keys_str_mv | AT itırerkan theeffectofviolenceagainst112emergencyhealthcarepersonnelonjobsatisfaction AT itırerkan effectofviolenceagainst112emergencyhealthcarepersonnelonjobsatisfaction |