THE ANALYSIS OF DOCTOR’S PATIENT-CENTERED COMMUNICATION SKILLS EFFICIENCY
Background: Find out the efficiency criteria of doctor’s patient-centered communication skills. Materials and methods: Research is based on the results of the experiment, took place in November, 2020 and ideas of communication theory. 300 students of Tyumen State Medical University were interviewed...
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| Format: | Article |
| Language: | English |
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Science and Innovation Center Publishing House
2020-12-01
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| Series: | Siberian Journal of Life Sciences and Agriculture |
| Subjects: | |
| Online Access: | http://journal-s.org/index.php/vmno/article/view/12962 |
| _version_ | 1831585671568949248 |
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| author | Olga Vladimirovna Makarova |
| author_facet | Olga Vladimirovna Makarova |
| author_sort | Olga Vladimirovna Makarova |
| collection | DOAJ |
| description | Background: Find out the efficiency criteria of doctor’s patient-centered communication skills.
Materials and methods: Research is based on the results of the experiment, took place in November, 2020 and ideas of communication theory. 300 students of Tyumen State Medical University were interviewed to find the efficient and inefficient variants of doctor-patient communication. Basing on the quantitative and qualitative analysis of poll results, main criteria for evaluating the efficiency of patient-centered communication were found out.
Results: During the experiment main communicative mistakes were found out: unproper using of professional jargon, highly specialized terms, violation of ethical principles, wrong argumentation, low empathy etc.
Humanization of modern medicine and changing of patient status consider transition to the patient-centered model of curing, which suppose that any disease has biopsychosocial nature, and its curing requires following communication theory principles. We suggest the criteria for estimating of doctor’s patient-centered communication efficiency, based on several features: following communication strategy (informing, impact etc.) corresponding to the current situation; searching for appropriate style of conversation (open, initiative etc.); compliance with standards of speech etiquette; awareness of the doctor social role; transaction analysis of communication with patient, following its laws, such as interdependence between communication result and expended efforts, speech absorption of emotions; creating nonconflicted communicative situation (favorable self-presentation and tolerance); using skills of speech impact.
Conclusion: Effective doctor’s communication efficiency is based on deliberate organization of the dialog with patient. |
| first_indexed | 2024-12-17T21:22:35Z |
| format | Article |
| id | doaj.art-6a0c949e3d1349e2977ca5e86306352e |
| institution | Directory Open Access Journal |
| issn | 2658-6649 2658-6657 |
| language | English |
| last_indexed | 2024-12-17T21:22:35Z |
| publishDate | 2020-12-01 |
| publisher | Science and Innovation Center Publishing House |
| record_format | Article |
| series | Siberian Journal of Life Sciences and Agriculture |
| spelling | doaj.art-6a0c949e3d1349e2977ca5e86306352e2022-12-21T21:32:08ZengScience and Innovation Center Publishing HouseSiberian Journal of Life Sciences and Agriculture2658-66492658-66572020-12-0112310812110.12731/2658-6649-2020-12-3-108-1217958THE ANALYSIS OF DOCTOR’S PATIENT-CENTERED COMMUNICATION SKILLS EFFICIENCYOlga Vladimirovna Makarova0Тюменский государственный медицинский университетBackground: Find out the efficiency criteria of doctor’s patient-centered communication skills. Materials and methods: Research is based on the results of the experiment, took place in November, 2020 and ideas of communication theory. 300 students of Tyumen State Medical University were interviewed to find the efficient and inefficient variants of doctor-patient communication. Basing on the quantitative and qualitative analysis of poll results, main criteria for evaluating the efficiency of patient-centered communication were found out. Results: During the experiment main communicative mistakes were found out: unproper using of professional jargon, highly specialized terms, violation of ethical principles, wrong argumentation, low empathy etc. Humanization of modern medicine and changing of patient status consider transition to the patient-centered model of curing, which suppose that any disease has biopsychosocial nature, and its curing requires following communication theory principles. We suggest the criteria for estimating of doctor’s patient-centered communication efficiency, based on several features: following communication strategy (informing, impact etc.) corresponding to the current situation; searching for appropriate style of conversation (open, initiative etc.); compliance with standards of speech etiquette; awareness of the doctor social role; transaction analysis of communication with patient, following its laws, such as interdependence between communication result and expended efforts, speech absorption of emotions; creating nonconflicted communicative situation (favorable self-presentation and tolerance); using skills of speech impact. Conclusion: Effective doctor’s communication efficiency is based on deliberate organization of the dialog with patient.http://journal-s.org/index.php/vmno/article/view/12962теория коммуникацииэффективная пациентоцентричная коммуникация врачакоммуникативная компетентность врача |
| spellingShingle | Olga Vladimirovna Makarova THE ANALYSIS OF DOCTOR’S PATIENT-CENTERED COMMUNICATION SKILLS EFFICIENCY Siberian Journal of Life Sciences and Agriculture теория коммуникации эффективная пациентоцентричная коммуникация врача коммуникативная компетентность врача |
| title | THE ANALYSIS OF DOCTOR’S PATIENT-CENTERED COMMUNICATION SKILLS EFFICIENCY |
| title_full | THE ANALYSIS OF DOCTOR’S PATIENT-CENTERED COMMUNICATION SKILLS EFFICIENCY |
| title_fullStr | THE ANALYSIS OF DOCTOR’S PATIENT-CENTERED COMMUNICATION SKILLS EFFICIENCY |
| title_full_unstemmed | THE ANALYSIS OF DOCTOR’S PATIENT-CENTERED COMMUNICATION SKILLS EFFICIENCY |
| title_short | THE ANALYSIS OF DOCTOR’S PATIENT-CENTERED COMMUNICATION SKILLS EFFICIENCY |
| title_sort | analysis of doctor s patient centered communication skills efficiency |
| topic | теория коммуникации эффективная пациентоцентричная коммуникация врача коммуникативная компетентность врача |
| url | http://journal-s.org/index.php/vmno/article/view/12962 |
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