Patient Perceptions of Drive-through Medical Treatment Facilities During the COVID-19 Pandemic
Introduction: The cumulative burden of coronavirus disease 2019 (COVID-19) on the United States’ healthcare system is substantial. To help mitigate this burden, novel solutions including telehealth and dedicated screening facilities have been used. However, there is limited data on the efficacy of s...
| Main Authors: | , , , , |
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| Format: | Article |
| Language: | English |
| Published: |
eScholarship Publishing, University of California
2021-09-01
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| Series: | Western Journal of Emergency Medicine |
| Online Access: | https://escholarship.org/uc/item/4nr3c5vq |
| _version_ | 1818717979936817152 |
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| author | Sean Stuart Sally Mandichak Julianne Davison Shai Ansell Timothy Parker |
| author_facet | Sean Stuart Sally Mandichak Julianne Davison Shai Ansell Timothy Parker |
| author_sort | Sean Stuart |
| collection | DOAJ |
| description | Introduction: The cumulative burden of coronavirus disease 2019 (COVID-19) on the United States’ healthcare system is substantial. To help mitigate this burden, novel solutions including telehealth and dedicated screening facilities have been used. However, there is limited data on the efficacy of such models and none assessing patient comfort levels with these changes in healthcare delivery. The aim of our study was to evaluate patients’ perceptions of a drive-through medical treatment system in the setting of the COVID-19 pandemic. Method: Patients presenting to a drive-through COVID-19 medical treatment facility were surveyed about their experience following their visit. An anonymous questionnaire consisting of five questions, using a five-point Likert scale was distributed via electronic tablet. Results: We obtained 827 responses over two months. Three quarters of respondents believed care received was similar to that in a traditional emergency department (ED). Overall positive impression of the drive-through was 86.6%, and 95% believed that it was more convenient. Conclusion: Overall, the drive-through medical system was perceived as more convenient than the ED and was viewed as a positive experience. While representing a dramatic change in the delivery model of medical care, if such systems can provide comparable levels of care, they may be a viable option for sustained and surge healthcare delivery. |
| first_indexed | 2024-12-17T19:43:46Z |
| format | Article |
| id | doaj.art-6a0d30cb94c84eee9498b1532b58e450 |
| institution | Directory Open Access Journal |
| issn | 1936-9018 |
| language | English |
| last_indexed | 2024-12-17T19:43:46Z |
| publishDate | 2021-09-01 |
| publisher | eScholarship Publishing, University of California |
| record_format | Article |
| series | Western Journal of Emergency Medicine |
| spelling | doaj.art-6a0d30cb94c84eee9498b1532b58e4502022-12-21T21:34:55ZengeScholarship Publishing, University of CaliforniaWestern Journal of Emergency Medicine1936-90182021-09-0122510.5811/westjem.2021.3.51319wjem-22-1032Patient Perceptions of Drive-through Medical Treatment Facilities During the COVID-19 PandemicSean Stuart0Sally Mandichak1Julianne Davison2Shai Ansell3Timothy Parker4Naval Medical Center Portsmouth, Department of Emergency Medicine, Portsmouth, VirginiaNaval Medical Center Portsmouth, Department of Emergency Medicine, Portsmouth, VirginiaNaval Medical Center Portsmouth, Department of Emergency Medicine, Portsmouth, VirginiaNaval Medical Center Portsmouth, Department of Internal Medicine, Portsmouth, VirginiaNaval Medical Center Portsmouth, Department of Emergency Medicine, Portsmouth, VirginiaIntroduction: The cumulative burden of coronavirus disease 2019 (COVID-19) on the United States’ healthcare system is substantial. To help mitigate this burden, novel solutions including telehealth and dedicated screening facilities have been used. However, there is limited data on the efficacy of such models and none assessing patient comfort levels with these changes in healthcare delivery. The aim of our study was to evaluate patients’ perceptions of a drive-through medical treatment system in the setting of the COVID-19 pandemic. Method: Patients presenting to a drive-through COVID-19 medical treatment facility were surveyed about their experience following their visit. An anonymous questionnaire consisting of five questions, using a five-point Likert scale was distributed via electronic tablet. Results: We obtained 827 responses over two months. Three quarters of respondents believed care received was similar to that in a traditional emergency department (ED). Overall positive impression of the drive-through was 86.6%, and 95% believed that it was more convenient. Conclusion: Overall, the drive-through medical system was perceived as more convenient than the ED and was viewed as a positive experience. While representing a dramatic change in the delivery model of medical care, if such systems can provide comparable levels of care, they may be a viable option for sustained and surge healthcare delivery.https://escholarship.org/uc/item/4nr3c5vq |
| spellingShingle | Sean Stuart Sally Mandichak Julianne Davison Shai Ansell Timothy Parker Patient Perceptions of Drive-through Medical Treatment Facilities During the COVID-19 Pandemic Western Journal of Emergency Medicine |
| title | Patient Perceptions of Drive-through Medical Treatment Facilities During the COVID-19 Pandemic |
| title_full | Patient Perceptions of Drive-through Medical Treatment Facilities During the COVID-19 Pandemic |
| title_fullStr | Patient Perceptions of Drive-through Medical Treatment Facilities During the COVID-19 Pandemic |
| title_full_unstemmed | Patient Perceptions of Drive-through Medical Treatment Facilities During the COVID-19 Pandemic |
| title_short | Patient Perceptions of Drive-through Medical Treatment Facilities During the COVID-19 Pandemic |
| title_sort | patient perceptions of drive through medical treatment facilities during the covid 19 pandemic |
| url | https://escholarship.org/uc/item/4nr3c5vq |
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