In Which Type of Healthcare Do Patients Show Greater Loyalty? (Public Sector Management vs. Public-Private Partnership)
Introduction: The present study analyses the patients behavior in a setting with different management types: public sector management and public-private partnership. More specifically, the objective is to establish in which healthcare type (hospitalization, ambulatory surgery, emergencies, outpatien...
| Main Authors: | , |
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| Format: | Article |
| Language: | Spanish |
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Universidad Colegio Mayor Nuestra Señora del Rosario
2018-10-01
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| Series: | Revista Ciencias de la Salud |
| Subjects: | |
| Online Access: | https://revistas.urosario.edu.co/index.php/revsalud/article/view/7259 |
| Summary: | Introduction: The present study analyses the patients behavior in a setting with different management types: public sector management and public-private partnership. More specifically, the objective is to establish in which healthcare type (hospitalization, ambulatory surgery, emergencies, outpatients consultation) do the patients show a loyal behavior when they are in different management scenarios. Material and methods: A descriptive analysis based on secondary data collected from an internal database of the Conselleria de Sanidad of the Valencian Community in Spain, a scenario with two different healthcare management types (public sector management and public-private partnership) was conducted. Results: Higher patient ows in two healthcare types (emergency and outpatient consultation); disparate growth of the patients’ net basis; partnership favors maintaining the relationship with the patient thus preventing dropout; specialization of the public-private partnership in an assistance type: ambulatory surgery. Conclusion: The obtained results identify the healthcare types with higher patients’ loyalty, as well as the extent to which the management type affects this loyalty behaviour. |
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| ISSN: | 1692-7273 2145-4507 |