THE STRATEGIC IMPORTANCE OF E-COMPLAINTS ABOUT THE HEALTH SERVICES OF THE HOSPITALS
Aim: Due to the recent technological advancement, patients have the opportunity to share their negative experiences about the services of the hospitals over the internet. The purpose of this study is to understand and analyze the e-complaints of patients in the health industry. Method: In this study...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Sakarya University Coordinatorship of Scientific Journals
2020-12-01
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| Series: | İşletme Bilimi Dergisi |
| Subjects: | |
| Online Access: | https://dergipark.org.tr/tr/download/article-file/1173989 |