An Exploratory Study of the Critical Success Factors of the Global Shipping Industry in the Digital Era
The global shipping industry faces many uncertainties which impact on how organisations within this sector will perform in the future. Research in the critical success factors which impact the global shipping industry in the digital era is lacking. This study plugs the gap in the literature by ident...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
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MDPI AG
2023-03-01
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| Series: | Journal of Theoretical and Applied Electronic Commerce Research |
| Subjects: | |
| Online Access: | https://www.mdpi.com/0718-1876/18/2/41 |
| _version_ | 1797593925197758464 |
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| author | Surinder Brrar Eunha Lee Tsz Leung Yip |
| author_facet | Surinder Brrar Eunha Lee Tsz Leung Yip |
| author_sort | Surinder Brrar |
| collection | DOAJ |
| description | The global shipping industry faces many uncertainties which impact on how organisations within this sector will perform in the future. Research in the critical success factors which impact the global shipping industry in the digital era is lacking. This study plugs the gap in the literature by identifying four key critical success factors which are innovation capability, risk governance capability, leadership and strategic capability, and technological capability. In addition, this study also found three organisational performance measures that are useful for senior management teams within the industry, namely, financial performance, operational performance and marketing performance. The results were then triangulated and validated by the case study method using a global shipping organisation. The findings establish a set of critical success factors and the corresponding relationships between the identified critical success factors and the identified organisational performance measures. The paper also provides managerial insights for industry practitioners for defining, prioritising and allocating resources in order to improve organisational performance. |
| first_indexed | 2024-03-11T02:15:26Z |
| format | Article |
| id | doaj.art-6afaf0a3031f4e59b558320d48a9b963 |
| institution | Directory Open Access Journal |
| issn | 0718-1876 |
| language | English |
| last_indexed | 2024-03-11T02:15:26Z |
| publishDate | 2023-03-01 |
| publisher | MDPI AG |
| record_format | Article |
| series | Journal of Theoretical and Applied Electronic Commerce Research |
| spelling | doaj.art-6afaf0a3031f4e59b558320d48a9b9632023-11-18T11:12:12ZengMDPI AGJournal of Theoretical and Applied Electronic Commerce Research0718-18762023-03-0118279581310.3390/jtaer18020041An Exploratory Study of the Critical Success Factors of the Global Shipping Industry in the Digital EraSurinder Brrar0Eunha Lee1Tsz Leung Yip2Department of Logistics and Maritime Studies, The Hong Kong Polytechnic University, Hong Kong, ChinaCollege of Natural Sciences, Korea National Open University, Seoul 03087, Republic of KoreaDepartment of Logistics and Maritime Studies, The Hong Kong Polytechnic University, Hong Kong, ChinaThe global shipping industry faces many uncertainties which impact on how organisations within this sector will perform in the future. Research in the critical success factors which impact the global shipping industry in the digital era is lacking. This study plugs the gap in the literature by identifying four key critical success factors which are innovation capability, risk governance capability, leadership and strategic capability, and technological capability. In addition, this study also found three organisational performance measures that are useful for senior management teams within the industry, namely, financial performance, operational performance and marketing performance. The results were then triangulated and validated by the case study method using a global shipping organisation. The findings establish a set of critical success factors and the corresponding relationships between the identified critical success factors and the identified organisational performance measures. The paper also provides managerial insights for industry practitioners for defining, prioritising and allocating resources in order to improve organisational performance.https://www.mdpi.com/0718-1876/18/2/41critical success factorsorganisational performanceshipping industrydigitalisationdigitisation |
| spellingShingle | Surinder Brrar Eunha Lee Tsz Leung Yip An Exploratory Study of the Critical Success Factors of the Global Shipping Industry in the Digital Era Journal of Theoretical and Applied Electronic Commerce Research critical success factors organisational performance shipping industry digitalisation digitisation |
| title | An Exploratory Study of the Critical Success Factors of the Global Shipping Industry in the Digital Era |
| title_full | An Exploratory Study of the Critical Success Factors of the Global Shipping Industry in the Digital Era |
| title_fullStr | An Exploratory Study of the Critical Success Factors of the Global Shipping Industry in the Digital Era |
| title_full_unstemmed | An Exploratory Study of the Critical Success Factors of the Global Shipping Industry in the Digital Era |
| title_short | An Exploratory Study of the Critical Success Factors of the Global Shipping Industry in the Digital Era |
| title_sort | exploratory study of the critical success factors of the global shipping industry in the digital era |
| topic | critical success factors organisational performance shipping industry digitalisation digitisation |
| url | https://www.mdpi.com/0718-1876/18/2/41 |
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