Service Quality for Patient Loyalty With Patient Satisfaction as Mediation of Hospital Patients In Dewi Sartika Kendari Hospital

Service Quality for Patient Loyalty With Patient Satisfaction as Mediation of Hospital Patients In Dewi Sartika Kendari Hospital

Hospital is one of the healthcare facilities, in the rapid technological development and increasingly fierce competition Hospital is required to continue to improve the quality of services that meet the needs of patients. This study aims to determine the effect of service quality on patient loyalty...

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Bibliographic Details
Main Authors: Randa Wula Isfan, Yulianti Fauziah
Format: Article
Language:Indonesian
Published: Universitas Muslim Indonesia 2019-04-01
Series:Window of Health
Subjects:
service quality
loyalty
satisfaction
hospital
Online Access:http://jurnal.fkmumi.ac.id/index.php/woh/article/view/111

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