| Summary: | A Review of:
Orr, R. H. (1973). Measuring the goodness of library services: A general framework for considering quantitative measures. Journal of Documentation, 29(3), 315-332.
Abstract
Objective – To discuss the theoretical design of a measure of library quality and value that could be used across functional areas of a library in order to justify and maximize the allocation of resources.
Design – This theoretical article provides background on how to conceptualize and develop a quantitative measure of library goodness.
Setting – The process delineated is applicable to any library, whether public, academic, or special.
Subjects – The intended audience is library management, both at the director and the department head levels.
Methods – The author provided examples and questions in the development of appropriate variables.
Main Results – The author presented a discussion of potential variables. These variables include library capability and utilization.
Conclusion – The article concluded with a discussion of the major desiderata for an effective measure of library goodness: appropriateness, informativeness, validity, reproducibility, comparability, and practicality.
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