Investigating the Communication Apprehension Model of Physicians in Public Hospitals of Yazd City
Background: A good and healthy communication between the physician and patient and the therapeutic staff is the basis of good medical care, and communication skills play an important role in patient's satisfaction and their treatment. The aim of this study was to explore the physicians' co...
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| Format: | Article |
| Language: | fas |
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Shahid Sadoughi University of Medical Sciences
2023-03-01
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| Series: | Rāhburdhā-yi Mudīriyyat dar Niẓām-i Salāmat |
| Subjects: | |
| Online Access: | http://mshsj.ssu.ac.ir/article-1-620-en.html |
| _version_ | 1797867529293529088 |
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| author | Rohollah Mirjalili Hossein Kazemi Malike Beheshti Far |
| author_facet | Rohollah Mirjalili Hossein Kazemi Malike Beheshti Far |
| author_sort | Rohollah Mirjalili |
| collection | DOAJ |
| description | Background: A good and healthy communication between the physician and patient and the therapeutic staff is the basis of good medical care, and communication skills play an important role in patient's satisfaction and their treatment. The aim of this study was to explore the physicians' communication in public hospitals of Yazd city using phenomenological methods.
Methods: This qualitative research was conducted using the phenomenology method from January 2021 to August 2022. The location of the study was 2 hospitals affiliated to Shahid Sadoughi University of Yazd. The statistical population included general practitioners and specialists from the government hospitals of Yazd city. Among these doctors, 12 people who had a working experience of more than 11 years and were willing to cooperate with the researcher were selected as the sample using a selective and purposive method. Data were collected through interviews. Lincoln and Guba criteria were used to assess validity and reliability of the research, and these data were analyzed by NVIVO 11 software.
Results: Results demonstrated that physicians' communication pattern consisted of 11 sub-themes: psychological factors; family factors; lack of skills; information disorders; challenges related to patients, colleagues, and medical profession; hospital environment; social harm; and religious factors. These sub-themes were categorized into five main themes: environmental, individual, communicative, cultural, and professional aspects.
Conclusion: Establishing a proper relationship between the patient and physician is the essential component of a high quality medical care. Improving this relationship will cause patient's more commitment to the treatment, more satisfaction with the medical team, and less medical errors and complaints. |
| first_indexed | 2024-04-09T23:41:35Z |
| format | Article |
| id | doaj.art-6b999b5bf39b450da4bfc9df5042f94a |
| institution | Directory Open Access Journal |
| issn | 2476-6879 2538-1563 |
| language | fas |
| last_indexed | 2024-04-09T23:41:35Z |
| publishDate | 2023-03-01 |
| publisher | Shahid Sadoughi University of Medical Sciences |
| record_format | Article |
| series | Rāhburdhā-yi Mudīriyyat dar Niẓām-i Salāmat |
| spelling | doaj.art-6b999b5bf39b450da4bfc9df5042f94a2023-03-18T06:52:09ZfasShahid Sadoughi University of Medical SciencesRāhburdhā-yi Mudīriyyat dar Niẓām-i Salāmat2476-68792538-15632023-03-0174356368Investigating the Communication Apprehension Model of Physicians in Public Hospitals of Yazd CityRohollah Mirjalili0Hossein Kazemi1Malike Beheshti Far2 Ph.D. student of Public Administration, Department of Management, Rafsanjan Branch, Islamic Azad University, Rafsanjan, Iran Assistant Professor, Department of Management, School of Administrative Sciences and Economics, Vali-e-Asr University of Rafsanjan, Rafsanjan, Iran Associate Professor, Department of Management, Rafsanjan Branch, Islamic Azad University, Rafsanjan, Iran Background: A good and healthy communication between the physician and patient and the therapeutic staff is the basis of good medical care, and communication skills play an important role in patient's satisfaction and their treatment. The aim of this study was to explore the physicians' communication in public hospitals of Yazd city using phenomenological methods. Methods: This qualitative research was conducted using the phenomenology method from January 2021 to August 2022. The location of the study was 2 hospitals affiliated to Shahid Sadoughi University of Yazd. The statistical population included general practitioners and specialists from the government hospitals of Yazd city. Among these doctors, 12 people who had a working experience of more than 11 years and were willing to cooperate with the researcher were selected as the sample using a selective and purposive method. Data were collected through interviews. Lincoln and Guba criteria were used to assess validity and reliability of the research, and these data were analyzed by NVIVO 11 software. Results: Results demonstrated that physicians' communication pattern consisted of 11 sub-themes: psychological factors; family factors; lack of skills; information disorders; challenges related to patients, colleagues, and medical profession; hospital environment; social harm; and religious factors. These sub-themes were categorized into five main themes: environmental, individual, communicative, cultural, and professional aspects. Conclusion: Establishing a proper relationship between the patient and physician is the essential component of a high quality medical care. Improving this relationship will cause patient's more commitment to the treatment, more satisfaction with the medical team, and less medical errors and complaints.http://mshsj.ssu.ac.ir/article-1-620-en.htmlphysiciancommunicationcommunication apprehensiongovernment hospitals |
| spellingShingle | Rohollah Mirjalili Hossein Kazemi Malike Beheshti Far Investigating the Communication Apprehension Model of Physicians in Public Hospitals of Yazd City Rāhburdhā-yi Mudīriyyat dar Niẓām-i Salāmat physician communication communication apprehension government hospitals |
| title | Investigating the Communication Apprehension Model of Physicians in Public Hospitals of Yazd City |
| title_full | Investigating the Communication Apprehension Model of Physicians in Public Hospitals of Yazd City |
| title_fullStr | Investigating the Communication Apprehension Model of Physicians in Public Hospitals of Yazd City |
| title_full_unstemmed | Investigating the Communication Apprehension Model of Physicians in Public Hospitals of Yazd City |
| title_short | Investigating the Communication Apprehension Model of Physicians in Public Hospitals of Yazd City |
| title_sort | investigating the communication apprehension model of physicians in public hospitals of yazd city |
| topic | physician communication communication apprehension government hospitals |
| url | http://mshsj.ssu.ac.ir/article-1-620-en.html |
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