Phone call duration with City Department of Urgent medical care in the chest pain case, before medical assistance is sent
Introduction: Chest pain or discomfort is a potentially life threatening medical state. Every delay from symptoms onset to delivering medical assistance is of utmost importance. Avoiding prehospital delay is crucial. Aim: Establish phone call duration with an emergency operator in the cases of chest...
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| Format: | Article |
| Language: | English |
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Serbian Medical Society, Belgrade
2018-01-01
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| Series: | Opšta Medicina |
| Subjects: | |
| Online Access: | https://scindeks-clanci.ceon.rs/data/pdf/0354-7132/2018/0354-71321804084M.pdf |
| _version_ | 1818721251225501696 |
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| author | Milićević-Nešić Ivana J. Živanović Slavoljub R. |
| author_facet | Milićević-Nešić Ivana J. Živanović Slavoljub R. |
| author_sort | Milićević-Nešić Ivana J. |
| collection | DOAJ |
| description | Introduction: Chest pain or discomfort is a potentially life threatening medical state. Every delay from symptoms onset to delivering medical assistance is of utmost importance. Avoiding prehospital delay is crucial. Aim: Establish phone call duration with an emergency operator in the cases of chest pain. Method: Electronic switchboard database from the City Department of Urgent medical care was used. We analysed accepted calls from April 1st to December 1st, 2009. Measured time starts with emergency operator call acceptance and ends with forwarding the call to the dispacher. Results: We analysed 2469 phone calls, with minimal duration of 82 seconds, maximal duration of 385 seconds and mean duration of 182 seconds; 50% of phone calls were finished after 167 seconds and 90% of all calls after 288 seconds. Discussion: Recommended time in different Emergency care facilities varies from 60s to 90s to 120s. One of the standards recommends that 99% of phone calls should be finished within 90s, which is much shorter then our research showed. Conclusion: Our research showed rather long mean and maximal phone call durations. Time frame must be defined as a rule, and although it may not always be able to act within, it is something which should be defined and aspired to. |
| first_indexed | 2024-12-17T20:35:45Z |
| format | Article |
| id | doaj.art-6baaafc5749b43ac98a9a9bbe525772d |
| institution | Directory Open Access Journal |
| issn | 0354-7132 2217-3994 |
| language | English |
| last_indexed | 2024-12-17T20:35:45Z |
| publishDate | 2018-01-01 |
| publisher | Serbian Medical Society, Belgrade |
| record_format | Article |
| series | Opšta Medicina |
| spelling | doaj.art-6baaafc5749b43ac98a9a9bbe525772d2022-12-21T21:33:26ZengSerbian Medical Society, BelgradeOpšta Medicina0354-71322217-39942018-01-01243-4849010.5937/opmed1803084M0354-71321804084MPhone call duration with City Department of Urgent medical care in the chest pain case, before medical assistance is sentMilićević-Nešić Ivana J.0Živanović Slavoljub R.1https://orcid.org/0000-0002-2553-7774Gradski zavod za hitnu medicinsku pomoć, Beograd, SerbiaGradski zavod za hitnu medicinsku pomoć, Beograd, SerbiaIntroduction: Chest pain or discomfort is a potentially life threatening medical state. Every delay from symptoms onset to delivering medical assistance is of utmost importance. Avoiding prehospital delay is crucial. Aim: Establish phone call duration with an emergency operator in the cases of chest pain. Method: Electronic switchboard database from the City Department of Urgent medical care was used. We analysed accepted calls from April 1st to December 1st, 2009. Measured time starts with emergency operator call acceptance and ends with forwarding the call to the dispacher. Results: We analysed 2469 phone calls, with minimal duration of 82 seconds, maximal duration of 385 seconds and mean duration of 182 seconds; 50% of phone calls were finished after 167 seconds and 90% of all calls after 288 seconds. Discussion: Recommended time in different Emergency care facilities varies from 60s to 90s to 120s. One of the standards recommends that 99% of phone calls should be finished within 90s, which is much shorter then our research showed. Conclusion: Our research showed rather long mean and maximal phone call durations. Time frame must be defined as a rule, and although it may not always be able to act within, it is something which should be defined and aspired to.https://scindeks-clanci.ceon.rs/data/pdf/0354-7132/2018/0354-71321804084M.pdfprimary health careemergencyurgent medical carechest painphone call durationbelgrade |
| spellingShingle | Milićević-Nešić Ivana J. Živanović Slavoljub R. Phone call duration with City Department of Urgent medical care in the chest pain case, before medical assistance is sent Opšta Medicina primary health care emergency urgent medical care chest pain phone call duration belgrade |
| title | Phone call duration with City Department of Urgent medical care in the chest pain case, before medical assistance is sent |
| title_full | Phone call duration with City Department of Urgent medical care in the chest pain case, before medical assistance is sent |
| title_fullStr | Phone call duration with City Department of Urgent medical care in the chest pain case, before medical assistance is sent |
| title_full_unstemmed | Phone call duration with City Department of Urgent medical care in the chest pain case, before medical assistance is sent |
| title_short | Phone call duration with City Department of Urgent medical care in the chest pain case, before medical assistance is sent |
| title_sort | phone call duration with city department of urgent medical care in the chest pain case before medical assistance is sent |
| topic | primary health care emergency urgent medical care chest pain phone call duration belgrade |
| url | https://scindeks-clanci.ceon.rs/data/pdf/0354-7132/2018/0354-71321804084M.pdf |
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