Managers’ Perspectives of Quality of Care in Service Housing and Home Care Services: A Qualitative Study
The aim of this study was to illuminate facilitators and barriers to the quality of care in service housing and home care services, as described by managers. In total, 17 service housing and home care service front-line managers participated in this study. The interviews were conducted in Finland du...
| Main Authors: | , , , , , |
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| Format: | Article |
| Language: | English |
| Published: |
SAGE Publishing
2022-12-01
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| Series: | Gerontology and Geriatric Medicine |
| Online Access: | https://doi.org/10.1177/23337214221142938 |
| _version_ | 1811290084680400896 |
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| author | Laura Corneliusson PhD Tiina Pesonen PhD Candidate, MSc Salla Ruotsalainen PhD Candidate, MSc Juhani Sulander PhD Anja Noro Research Professor, PhD Timo Sinervo Research Professor, PhD |
| author_facet | Laura Corneliusson PhD Tiina Pesonen PhD Candidate, MSc Salla Ruotsalainen PhD Candidate, MSc Juhani Sulander PhD Anja Noro Research Professor, PhD Timo Sinervo Research Professor, PhD |
| author_sort | Laura Corneliusson PhD |
| collection | DOAJ |
| description | The aim of this study was to illuminate facilitators and barriers to the quality of care in service housing and home care services, as described by managers. In total, 17 service housing and home care service front-line managers participated in this study. The interviews were conducted in Finland during October 2021 using semi-structured interviews. Qualitative content analysis was used to analyze the data. Described facilitators to the quality of care included: staff dedication and motivation, a positive psycho-social working environment, sufficient staffing, coaching management, and optimized tasks. Described barriers included: increased efficiency demands, staffing challenges, inefficient division of labor, conflicts within the working community, and disruptions due to COVID-19. The results suggest that recruiting and retaining sufficient dedicated and motivated staff is paramount to ensuring quality of care from the managerial perspective, and it seems changes in the working culture may support quality of care in a cost-efficient way. |
| first_indexed | 2024-04-13T04:05:32Z |
| format | Article |
| id | doaj.art-6bc944564a984831bdd4ce892ab926eb |
| institution | Directory Open Access Journal |
| issn | 2333-7214 |
| language | English |
| last_indexed | 2024-04-13T04:05:32Z |
| publishDate | 2022-12-01 |
| publisher | SAGE Publishing |
| record_format | Article |
| series | Gerontology and Geriatric Medicine |
| spelling | doaj.art-6bc944564a984831bdd4ce892ab926eb2022-12-22T03:03:17ZengSAGE PublishingGerontology and Geriatric Medicine2333-72142022-12-01810.1177/23337214221142938Managers’ Perspectives of Quality of Care in Service Housing and Home Care Services: A Qualitative StudyLaura Corneliusson PhD0Tiina Pesonen PhD Candidate, MSc1Salla Ruotsalainen PhD Candidate, MSc2Juhani Sulander PhD3Anja Noro Research Professor, PhD4Timo Sinervo Research Professor, PhD5Finnish Institute for Health and Welfare, Helsinki, FinlandFinnish Institute for Health and Welfare, Helsinki, FinlandFinnish Institute for Health and Welfare, Helsinki, FinlandFinnish Institute for Health and Welfare, Helsinki, FinlandFinnish Institute for Health and Welfare, Helsinki, FinlandFinnish Institute for Health and Welfare, Helsinki, FinlandThe aim of this study was to illuminate facilitators and barriers to the quality of care in service housing and home care services, as described by managers. In total, 17 service housing and home care service front-line managers participated in this study. The interviews were conducted in Finland during October 2021 using semi-structured interviews. Qualitative content analysis was used to analyze the data. Described facilitators to the quality of care included: staff dedication and motivation, a positive psycho-social working environment, sufficient staffing, coaching management, and optimized tasks. Described barriers included: increased efficiency demands, staffing challenges, inefficient division of labor, conflicts within the working community, and disruptions due to COVID-19. The results suggest that recruiting and retaining sufficient dedicated and motivated staff is paramount to ensuring quality of care from the managerial perspective, and it seems changes in the working culture may support quality of care in a cost-efficient way.https://doi.org/10.1177/23337214221142938 |
| spellingShingle | Laura Corneliusson PhD Tiina Pesonen PhD Candidate, MSc Salla Ruotsalainen PhD Candidate, MSc Juhani Sulander PhD Anja Noro Research Professor, PhD Timo Sinervo Research Professor, PhD Managers’ Perspectives of Quality of Care in Service Housing and Home Care Services: A Qualitative Study Gerontology and Geriatric Medicine |
| title | Managers’ Perspectives of Quality of Care in Service Housing and Home Care Services: A Qualitative Study |
| title_full | Managers’ Perspectives of Quality of Care in Service Housing and Home Care Services: A Qualitative Study |
| title_fullStr | Managers’ Perspectives of Quality of Care in Service Housing and Home Care Services: A Qualitative Study |
| title_full_unstemmed | Managers’ Perspectives of Quality of Care in Service Housing and Home Care Services: A Qualitative Study |
| title_short | Managers’ Perspectives of Quality of Care in Service Housing and Home Care Services: A Qualitative Study |
| title_sort | managers perspectives of quality of care in service housing and home care services a qualitative study |
| url | https://doi.org/10.1177/23337214221142938 |
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