Study of the Relationship between Quality of Services and Satisfaction of Children and Teenagers Users of Public Libraries of West Azarbaijan
AbstractPurpose: To investigate the status of communication in public libraries to attract children and adolescents in West Azarbaijan province.Method: The method is survey-descriptive and correlational and in terms of the purpose of the applied research part. The statistical population includes 13,...
| Main Authors: | , |
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| Format: | Article |
| Language: | fas |
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Allameh Tabataba'i University Press
2018-07-01
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| Series: | بازیابی دانش و نظامهای معنایی |
| Subjects: | |
| Online Access: | https://jks.atu.ac.ir/article_9470_f2262100c53b88623da7a13f3d801944.pdf |
| Summary: | AbstractPurpose: To investigate the status of communication in public libraries to attract children and adolescents in West Azarbaijan province.Method: The method is survey-descriptive and correlational and in terms of the purpose of the applied research part. The statistical population includes 13,000 active members of children and adolescents of public libraries of West Azarbaijan province. Data were collected using a researcher-made questionnaire. In the sample, based on the rating of libraries, 9 public libraries were selected at the provincial level. Then, by random sampling, 250 questionnaires were distributed among active member and finally 234 The questionnaire was collected. The questionnaire consists of two sections: 1- The questionnaire of 7 factors of library service quality (human resources, technology, space and equipment, collection, planning, communication and programs, services). 2- Child and child user satisfaction questionnaire from library service.Results: Data were analyzed using SPSS-16 software and Pearson correlation coefficient, t-test and ANOVA were used. The results indicate that there is a significant correlation between the quality of service status in the public libraries and the satisfaction of the child and adolescent members of these libraries. Also, the results of the research showed that, from the viewpoint of respondents at a relatively moderate level, the connections in these libraries are available to attract them.Originality / Value: The results of this study emphasize the importance of more attention to communication in public libraries.Keywords: Public Libraries, Communication, Satisfaction, Children and Adolescents, West Azarbaijan |
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| ISSN: | 2980-8243 2783-1795 |