Perbandingan Metode TF-ABS dan TF-IDF Pada Klasifikasi Teks Helpdesk Menggunakan K-Nearest Neighbor

Perbandingan Metode TF-ABS dan TF-IDF Pada Klasifikasi Teks Helpdesk Menggunakan K-Nearest Neighbor

Distribution of tickets to the destination unit is a very important function in the helpdesk application, but the process of distributing tickets manually by admin officers has drawbacks, namely ticket distribution errors can occur and increase ticket completion time if the number of tickets is larg...

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Bibliographic Details
Main Authors: Riza Adrianti Supono, Muhammad Azis Suprayogi
Format: Article
Language:English
Published: Ikatan Ahli Informatika Indonesia 2021-10-01
Series:Jurnal RESTI (Rekayasa Sistem dan Teknologi Informasi)
Subjects:
helpdesk
term weighting
text classification
tf-abs
tf-idf
Online Access:http://jurnal.iaii.or.id/index.php/RESTI/article/view/3403

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