Perspectives on Socially Intelligent Conversational Agents
The propagation of digital assistants is consistently progressing. Manifested by an uptake of ever more human-like conversational abilities, respective technologies are moving increasingly away from their role as voice-operated task enablers and becoming rather companion-like artifacts whose interac...
| Main Authors: | , , , , |
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| Format: | Article |
| Language: | English |
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MDPI AG
2022-07-01
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| Series: | Multimodal Technologies and Interaction |
| Subjects: | |
| Online Access: | https://www.mdpi.com/2414-4088/6/8/62 |
| _version_ | 1797408627563167744 |
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| author | Luisa Brinkschulte Stephan Schlögl Alexander Monz Pascal Schöttle Matthias Janetschek |
| author_facet | Luisa Brinkschulte Stephan Schlögl Alexander Monz Pascal Schöttle Matthias Janetschek |
| author_sort | Luisa Brinkschulte |
| collection | DOAJ |
| description | The propagation of digital assistants is consistently progressing. Manifested by an uptake of ever more human-like conversational abilities, respective technologies are moving increasingly away from their role as voice-operated task enablers and becoming rather companion-like artifacts whose interaction style is rooted in anthropomorphic behavior. One of the required characteristics in this shift from a utilitarian tool to an emotional character is the adoption of social intelligence. Although past research has recognized this need, more multi-disciplinary investigations should be devoted to the exploration of relevant traits and their potential embedding in future agent technology. Aiming to lay a foundation for further developments, we report on the results of a Delphi study highlighting the respective opinions of 21 multi-disciplinary domain experts. Results exhibit 14 distinctive characteristics of social intelligence, grouped into different levels of consensus, maturity, and abstraction, which may be considered a relevant basis, assisting the definition and consequent development of socially intelligent conversational agents. |
| first_indexed | 2024-03-09T04:01:30Z |
| format | Article |
| id | doaj.art-6c725641c3f344ef896a48b74a99ce3a |
| institution | Directory Open Access Journal |
| issn | 2414-4088 |
| language | English |
| last_indexed | 2024-03-09T04:01:30Z |
| publishDate | 2022-07-01 |
| publisher | MDPI AG |
| record_format | Article |
| series | Multimodal Technologies and Interaction |
| spelling | doaj.art-6c725641c3f344ef896a48b74a99ce3a2023-12-03T14:12:36ZengMDPI AGMultimodal Technologies and Interaction2414-40882022-07-01686210.3390/mti6080062Perspectives on Socially Intelligent Conversational AgentsLuisa Brinkschulte0Stephan Schlögl1Alexander Monz2Pascal Schöttle3Matthias Janetschek4IBM Germany, 80807 Munich, GermanyDepartment Management, Communication & IT, MCI-The Entrepreneurial School, 6020 Innsbruck, AustriaDepartment Management, Communication & IT, MCI-The Entrepreneurial School, 6020 Innsbruck, AustriaDepartment Management, Communication & IT, MCI-The Entrepreneurial School, 6020 Innsbruck, AustriaDepartment Management, Communication & IT, MCI-The Entrepreneurial School, 6020 Innsbruck, AustriaThe propagation of digital assistants is consistently progressing. Manifested by an uptake of ever more human-like conversational abilities, respective technologies are moving increasingly away from their role as voice-operated task enablers and becoming rather companion-like artifacts whose interaction style is rooted in anthropomorphic behavior. One of the required characteristics in this shift from a utilitarian tool to an emotional character is the adoption of social intelligence. Although past research has recognized this need, more multi-disciplinary investigations should be devoted to the exploration of relevant traits and their potential embedding in future agent technology. Aiming to lay a foundation for further developments, we report on the results of a Delphi study highlighting the respective opinions of 21 multi-disciplinary domain experts. Results exhibit 14 distinctive characteristics of social intelligence, grouped into different levels of consensus, maturity, and abstraction, which may be considered a relevant basis, assisting the definition and consequent development of socially intelligent conversational agents.https://www.mdpi.com/2414-4088/6/8/62artificial intelligenceconversational agentshuman–agent interactionsocial intelligenceDelphi study |
| spellingShingle | Luisa Brinkschulte Stephan Schlögl Alexander Monz Pascal Schöttle Matthias Janetschek Perspectives on Socially Intelligent Conversational Agents Multimodal Technologies and Interaction artificial intelligence conversational agents human–agent interaction social intelligence Delphi study |
| title | Perspectives on Socially Intelligent Conversational Agents |
| title_full | Perspectives on Socially Intelligent Conversational Agents |
| title_fullStr | Perspectives on Socially Intelligent Conversational Agents |
| title_full_unstemmed | Perspectives on Socially Intelligent Conversational Agents |
| title_short | Perspectives on Socially Intelligent Conversational Agents |
| title_sort | perspectives on socially intelligent conversational agents |
| topic | artificial intelligence conversational agents human–agent interaction social intelligence Delphi study |
| url | https://www.mdpi.com/2414-4088/6/8/62 |
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