The COVID-19 Pandemic and Patient Safety Culture: A Cross-Sectional Study among Community Pharmacies in Jordan
The COVID-19 pandemic has dramatically imposed stressful conditions that may impact the ability of healthcare staff to provide safe and effective care. Research on patient safety culture among community pharmacies during the pandemic is limited. This study aimed to assess the patient safety culture...
| Main Authors: | , , , , |
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| Format: | Article |
| Language: | English |
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MDPI AG
2022-07-01
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| Series: | Healthcare |
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| Online Access: | https://www.mdpi.com/2227-9032/10/8/1434 |
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| author | Mohammad Abu Assab Deema Jaber Haneen Basheer Hanadi Abu Assab Haya Al-Atram |
| author_facet | Mohammad Abu Assab Deema Jaber Haneen Basheer Hanadi Abu Assab Haya Al-Atram |
| author_sort | Mohammad Abu Assab |
| collection | DOAJ |
| description | The COVID-19 pandemic has dramatically imposed stressful conditions that may impact the ability of healthcare staff to provide safe and effective care. Research on patient safety culture among community pharmacies during the pandemic is limited. This study aimed to assess the patient safety culture among community pharmacies in Jordan during the COVID-19 pandemic. Pharmacists and pharmacy assistants from 450 community pharmacies were approached through online means, with 378 answering the questionnaire written in Arabic that had been adapted from the Community Pharmacy Survey on Patient Safety Culture (PSOPSC). This study showed that various patient safety standards were addressed to a high degree during the COVID-19 pandemic, as represented by the high positive response rate (PRR) measures that were mainly observed in the dimensions “Teamwork” (90.1%), “Patient Counseling” (85.2%), and “Staff Training and Skills” (82.7%). Furthermore, significantly higher PRR scores for the “Teamwork”, “Staffing, Work Pressure, and Pace”, “Response to Mistakes”, “Organizational Learning—Continuous Improvement”, and “Overall Perceptions of Patient Safety” dimensions were observed among participants who worked in independent pharmacies than those who worked in chain pharmacies. Despite an overall positive patient safety culture in the current context of community pharmacies in Jordan during the COVID-19 pandemic, pitfalls were observed in the “Staffing, Work Pressure, and Pace” dimension. |
| first_indexed | 2024-03-09T04:22:58Z |
| format | Article |
| id | doaj.art-6c770a0ac1d5436b9bb3b4835da727a3 |
| institution | Directory Open Access Journal |
| issn | 2227-9032 |
| language | English |
| last_indexed | 2024-03-09T04:22:58Z |
| publishDate | 2022-07-01 |
| publisher | MDPI AG |
| record_format | Article |
| series | Healthcare |
| spelling | doaj.art-6c770a0ac1d5436b9bb3b4835da727a32023-12-03T13:44:13ZengMDPI AGHealthcare2227-90322022-07-01108143410.3390/healthcare10081434The COVID-19 Pandemic and Patient Safety Culture: A Cross-Sectional Study among Community Pharmacies in JordanMohammad Abu Assab0Deema Jaber1Haneen Basheer2Hanadi Abu Assab3Haya Al-Atram4Department of Clinical Pharmacy, Faculty of Pharmacy, Zarqa University, Zarqa 13110, JordanDepartment of Clinical Pharmacy, Faculty of Pharmacy, Zarqa University, Zarqa 13110, JordanDepartment of Clinical Pharmacy, Faculty of Pharmacy, Zarqa University, Zarqa 13110, JordanDepartment of Clinical Pharmacy, Faculty of Pharmacy, Zarqa University, Zarqa 13110, JordanAl-Jalodi Pharmacy, Al-Mafraq 25110, JordanThe COVID-19 pandemic has dramatically imposed stressful conditions that may impact the ability of healthcare staff to provide safe and effective care. Research on patient safety culture among community pharmacies during the pandemic is limited. This study aimed to assess the patient safety culture among community pharmacies in Jordan during the COVID-19 pandemic. Pharmacists and pharmacy assistants from 450 community pharmacies were approached through online means, with 378 answering the questionnaire written in Arabic that had been adapted from the Community Pharmacy Survey on Patient Safety Culture (PSOPSC). This study showed that various patient safety standards were addressed to a high degree during the COVID-19 pandemic, as represented by the high positive response rate (PRR) measures that were mainly observed in the dimensions “Teamwork” (90.1%), “Patient Counseling” (85.2%), and “Staff Training and Skills” (82.7%). Furthermore, significantly higher PRR scores for the “Teamwork”, “Staffing, Work Pressure, and Pace”, “Response to Mistakes”, “Organizational Learning—Continuous Improvement”, and “Overall Perceptions of Patient Safety” dimensions were observed among participants who worked in independent pharmacies than those who worked in chain pharmacies. Despite an overall positive patient safety culture in the current context of community pharmacies in Jordan during the COVID-19 pandemic, pitfalls were observed in the “Staffing, Work Pressure, and Pace” dimension.https://www.mdpi.com/2227-9032/10/8/1434COVID-19patient safety culturecommunity pharmacyhealthcare qualitypharmaceutical careJordan |
| spellingShingle | Mohammad Abu Assab Deema Jaber Haneen Basheer Hanadi Abu Assab Haya Al-Atram The COVID-19 Pandemic and Patient Safety Culture: A Cross-Sectional Study among Community Pharmacies in Jordan Healthcare COVID-19 patient safety culture community pharmacy healthcare quality pharmaceutical care Jordan |
| title | The COVID-19 Pandemic and Patient Safety Culture: A Cross-Sectional Study among Community Pharmacies in Jordan |
| title_full | The COVID-19 Pandemic and Patient Safety Culture: A Cross-Sectional Study among Community Pharmacies in Jordan |
| title_fullStr | The COVID-19 Pandemic and Patient Safety Culture: A Cross-Sectional Study among Community Pharmacies in Jordan |
| title_full_unstemmed | The COVID-19 Pandemic and Patient Safety Culture: A Cross-Sectional Study among Community Pharmacies in Jordan |
| title_short | The COVID-19 Pandemic and Patient Safety Culture: A Cross-Sectional Study among Community Pharmacies in Jordan |
| title_sort | covid 19 pandemic and patient safety culture a cross sectional study among community pharmacies in jordan |
| topic | COVID-19 patient safety culture community pharmacy healthcare quality pharmaceutical care Jordan |
| url | https://www.mdpi.com/2227-9032/10/8/1434 |
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