Perspectives on Patient Experience: A National Survey of Hospitalists
Despite efforts to improve patient experience (PX), little is known about the perspective of hospitalists regarding PX initiatives and priorities. A survey was distributed to hospitalist groups across the country assessing involvement in PX initiatives and their perceived effectiveness, what PX mean...
| Main Authors: | , , , , , , , |
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| Format: | Article |
| Language: | English |
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SAGE Publishing
2020-12-01
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| Series: | Journal of Patient Experience |
| Online Access: | https://doi.org/10.1177/2374373520948669 |
| _version_ | 1811294862868217856 |
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| author | Rafina Khateeb MD, MBA, SFHM, FACP Angela Keniston MSPH Amber Moore MD, MPH Christine Hrach MD, SFHM Kimberly A Indovina MD Patrick Kneeland MD Mark Rudolph MD, SFHM Marisha Burden MD |
| author_facet | Rafina Khateeb MD, MBA, SFHM, FACP Angela Keniston MSPH Amber Moore MD, MPH Christine Hrach MD, SFHM Kimberly A Indovina MD Patrick Kneeland MD Mark Rudolph MD, SFHM Marisha Burden MD |
| author_sort | Rafina Khateeb MD, MBA, SFHM, FACP |
| collection | DOAJ |
| description | Despite efforts to improve patient experience (PX), little is known about the perspective of hospitalists regarding PX initiatives and priorities. A survey was distributed to hospitalist groups across the country assessing involvement in PX initiatives and their perceived effectiveness, what PX means to providers, and facilitators/barriers in improving PX. Ninety-nine percent of respondents had encountered some improvement activity around PX. The most prevalent were communication training, group Hospital Consumer Assessment of Healthcare Providers and Systems data, and interdisciplinary bedside rounding. Respondents rated most initiatives a 5 to 6 out of 10 for their effectiveness, with the perception of effectiveness increasing with respondents’ assessment of patient experience priority. Learning about others’ experiences in improving PX and learning about potential collaborations for quality improvement or research in these areas were areas of interest for future work. Qualitative work highlighted potential barriers in improving PX such as workload and staffing constraints, uncontrollable environmental factors, and unrealistic patient expectations. Improving PX is a priority, and there are many initiatives in place with perceived variable success and perceived barriers in improving PX. |
| first_indexed | 2024-04-13T05:24:43Z |
| format | Article |
| id | doaj.art-6cb5fcb1227a40c5bf603d7ef9b97e06 |
| institution | Directory Open Access Journal |
| issn | 2374-3735 2374-3743 |
| language | English |
| last_indexed | 2024-04-13T05:24:43Z |
| publishDate | 2020-12-01 |
| publisher | SAGE Publishing |
| record_format | Article |
| series | Journal of Patient Experience |
| spelling | doaj.art-6cb5fcb1227a40c5bf603d7ef9b97e062022-12-22T03:00:38ZengSAGE PublishingJournal of Patient Experience2374-37352374-37432020-12-01710.1177/2374373520948669Perspectives on Patient Experience: A National Survey of HospitalistsRafina Khateeb MD, MBA, SFHM, FACP0Angela Keniston MSPH1Amber Moore MD, MPH2Christine Hrach MD, SFHM3Kimberly A Indovina MD4Patrick Kneeland MD5Mark Rudolph MD, SFHM6Marisha Burden MD7 Division of Hospital Medicine, University of Michigan Medical School, Ann Arbor, MI, USA Division of Hospital Medicine, University of Colorado School of Medicine, Aurora, CO, USA Division of Hospital Medicine, Massachusetts General Hospital, Boston, MA, USA Division of Hospitalist Medicine, Department of Pediatrics, Washington University School of Medicine, St. Louis, MO, USA Denver Health, Denver, CO, USA Division of Hospital Medicine, University of Colorado School of Medicine, Aurora, CO, USA Sound Physicians, Tacoma, WA, USA Division of Hospital Medicine, University of Colorado School of Medicine, Aurora, CO, USADespite efforts to improve patient experience (PX), little is known about the perspective of hospitalists regarding PX initiatives and priorities. A survey was distributed to hospitalist groups across the country assessing involvement in PX initiatives and their perceived effectiveness, what PX means to providers, and facilitators/barriers in improving PX. Ninety-nine percent of respondents had encountered some improvement activity around PX. The most prevalent were communication training, group Hospital Consumer Assessment of Healthcare Providers and Systems data, and interdisciplinary bedside rounding. Respondents rated most initiatives a 5 to 6 out of 10 for their effectiveness, with the perception of effectiveness increasing with respondents’ assessment of patient experience priority. Learning about others’ experiences in improving PX and learning about potential collaborations for quality improvement or research in these areas were areas of interest for future work. Qualitative work highlighted potential barriers in improving PX such as workload and staffing constraints, uncontrollable environmental factors, and unrealistic patient expectations. Improving PX is a priority, and there are many initiatives in place with perceived variable success and perceived barriers in improving PX.https://doi.org/10.1177/2374373520948669 |
| spellingShingle | Rafina Khateeb MD, MBA, SFHM, FACP Angela Keniston MSPH Amber Moore MD, MPH Christine Hrach MD, SFHM Kimberly A Indovina MD Patrick Kneeland MD Mark Rudolph MD, SFHM Marisha Burden MD Perspectives on Patient Experience: A National Survey of Hospitalists Journal of Patient Experience |
| title | Perspectives on Patient Experience: A National Survey of Hospitalists |
| title_full | Perspectives on Patient Experience: A National Survey of Hospitalists |
| title_fullStr | Perspectives on Patient Experience: A National Survey of Hospitalists |
| title_full_unstemmed | Perspectives on Patient Experience: A National Survey of Hospitalists |
| title_short | Perspectives on Patient Experience: A National Survey of Hospitalists |
| title_sort | perspectives on patient experience a national survey of hospitalists |
| url | https://doi.org/10.1177/2374373520948669 |
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