Customer Perception of Logistics Service Quality Using SIPA and Modified Kano: Case Study of Indonesian E-Commerce

Customer Perception of Logistics Service Quality Using SIPA and Modified Kano: Case Study of Indonesian E-Commerce

<i>Background</i>: The success of e-commerce cannot be separated from a good delivery experience. Meanwhile, research that discusses the quality of logistics services that serve e-commerce by comparing the quality of its competitors in Indonesia is still little discussed. The case study...

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Bibliographic Details
Main Authors: Ilyas Masudin, Yulyetha Kurnia Putri Hanifah, Shanty Kusuma Dewi, Dian Palupi Restuputri, Dwi Iryaning Handayani
Format: Article
Language:English
Published: MDPI AG 2022-07-01
Series:Logistics
Subjects:
logistics service
SIPA grid
Modified-Kano
service attribute
Online Access:https://www.mdpi.com/2305-6290/6/3/51

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