Conflict management in healthcare institutions: the case of healthcare center Zvečan
Good interpersonal cooperation is necessary for the efficient and effective work of any organization, institution, program, project or team. Conflicts are an inevitable companion of good interpersonal relations and cooperation. Effective resolution of conflicts within any organization, including hea...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
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Academy of Professional Studies South Serbia, Department of Business Studies Blace
2023-02-01
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| Series: | BizInfo |
| Subjects: | |
| Online Access: | http://bizinfo.edu.rs/index.php/bizinfo/article/view/251 |
| _version_ | 1797846488398692352 |
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| author | Sanja Dobričanin Ivana Vučinić Anđelka Tripković Ivana Radovanović |
| author_facet | Sanja Dobričanin Ivana Vučinić Anđelka Tripković Ivana Radovanović |
| author_sort | Sanja Dobričanin |
| collection | DOAJ |
| description | Good interpersonal cooperation is necessary for the efficient and effective work of any organization, institution, program, project or team. Conflicts are an inevitable companion of good interpersonal relations and cooperation. Effective resolution of conflicts within any organization, including healthcare organizations, should be a priority due to their direct impact on the quality of healthcare provided. The paper aims to examine the influence of interpersonal health workers on the effectiveness of the health institutions where they are employed. The paper examines whether employees in a healthcare facility are exposed to conflict situations, as well as whether there is a connection between conflicts such as negative interpersonal relationships and business efficiency, i.e., the provision of healthcare services. Furthermore, the paper examines the differences between the conflict and the sociodemographic characteristics of the respondents. The research was conducted in the Healthcare center in Zvečan (Kosovska Mitrovica) through a survey. The research sample (N=103) consisted of employees in the aforementioned health institution. |
| first_indexed | 2024-04-09T17:56:51Z |
| format | Article |
| id | doaj.art-6d55f3df3a5b46d9aae030416fd85143 |
| institution | Directory Open Access Journal |
| issn | 2406-2324 2217-2769 |
| language | English |
| last_indexed | 2024-04-09T17:56:51Z |
| publishDate | 2023-02-01 |
| publisher | Academy of Professional Studies South Serbia, Department of Business Studies Blace |
| record_format | Article |
| series | BizInfo |
| spelling | doaj.art-6d55f3df3a5b46d9aae030416fd851432023-04-14T21:52:07ZengAcademy of Professional Studies South Serbia, Department of Business Studies BlaceBizInfo2406-23242217-27692023-02-01132495610.5937/bizinfo2202050D326Conflict management in healthcare institutions: the case of healthcare center ZvečanSanja Dobričanin0Ivana Vučinić1Anđelka Tripković2Ivana Radovanović3University of Priština, Faculty of Economics in Kosovska Mitrovica, SerbiaUniversity of Priština, Faculty of Economics in Kosovska Mitrovica, SerbiaUniversity of Priština, Faculty of Economics in Kosovska Mitrovica, SerbiaMunicipality of Kosovska Mitrovica, Finance Department, SerbiaGood interpersonal cooperation is necessary for the efficient and effective work of any organization, institution, program, project or team. Conflicts are an inevitable companion of good interpersonal relations and cooperation. Effective resolution of conflicts within any organization, including healthcare organizations, should be a priority due to their direct impact on the quality of healthcare provided. The paper aims to examine the influence of interpersonal health workers on the effectiveness of the health institutions where they are employed. The paper examines whether employees in a healthcare facility are exposed to conflict situations, as well as whether there is a connection between conflicts such as negative interpersonal relationships and business efficiency, i.e., the provision of healthcare services. Furthermore, the paper examines the differences between the conflict and the sociodemographic characteristics of the respondents. The research was conducted in the Healthcare center in Zvečan (Kosovska Mitrovica) through a survey. The research sample (N=103) consisted of employees in the aforementioned health institution.http://bizinfo.edu.rs/index.php/bizinfo/article/view/251interpersonal relationsconflicts conflict stylebusiness efficiencyhealthcare institution |
| spellingShingle | Sanja Dobričanin Ivana Vučinić Anđelka Tripković Ivana Radovanović Conflict management in healthcare institutions: the case of healthcare center Zvečan BizInfo interpersonal relations conflicts conflict style business efficiency healthcare institution |
| title | Conflict management in healthcare institutions: the case of healthcare center Zvečan |
| title_full | Conflict management in healthcare institutions: the case of healthcare center Zvečan |
| title_fullStr | Conflict management in healthcare institutions: the case of healthcare center Zvečan |
| title_full_unstemmed | Conflict management in healthcare institutions: the case of healthcare center Zvečan |
| title_short | Conflict management in healthcare institutions: the case of healthcare center Zvečan |
| title_sort | conflict management in healthcare institutions the case of healthcare center zvecan |
| topic | interpersonal relations conflicts conflict style business efficiency healthcare institution |
| url | http://bizinfo.edu.rs/index.php/bizinfo/article/view/251 |
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