| Summary: | To identify the impact of satisfaction with the provided services (food quality, transportation, accommodation, medical
services and the religious guidance) on the spiritual experience of religious tourists, as well as the potential moderating role of
pilgrims’ demographic characteristics on the relationship between service satisfaction and experience. A structured survey was
distributed among the domestic pilgrims in Mecca, Saudi Arabia who performed Hajj under the control of three licensed
agencies. Results showed that the satisfaction with transportation services and religious guidance were independent antecedent
predictors of the spiritual experience. Furthermore, pilgrims’ age had significantly moderated the relationship between
satisfaction with medical services and experience. National authorities can effectively improve the spiritual experience by
providing comfortable means of transportation and reliable religious scholars to guide the pilgrims at different sacred destinations.
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