A case study of patient journey mapping to identify gaps in healthcare: Learning from experience with cancer diagnosis and treatment
Journey mapping methods have a number of practical uses. One of the most promising applications in the area of healthcare is to apply patient journey mapping to identify a patient’s pathway through their healthcare journey. Nowhere is this more important than in the area of cancer care. With lengthy...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
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Hong Kong Bao Long Accounting & Secretarial Limited
2020-12-01
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| Series: | Knowledge Management & E-Learning: An International Journal |
| Subjects: | |
| Online Access: | https://www.kmel-journal.org/ojs/index.php/online-publication/article/view/454 |
| _version_ | 1818336770444492800 |
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| author | Andre W. Kushniruk Elizabeth M. Borycki Avi Parush |
| author_facet | Andre W. Kushniruk Elizabeth M. Borycki Avi Parush |
| author_sort | Andre W. Kushniruk |
| collection | DOAJ |
| description | Journey mapping methods have a number of practical uses. One of the most promising applications in the area of healthcare is to apply patient journey mapping to identify a patient’s pathway through their healthcare journey. Nowhere is this more important than in the area of cancer care. With lengthy wait times in many countries and the complexity of care paths that cancer patients travel, there is ample opportunity to identify both gaps in care as well as opportunities to improve care processes. In this article the authors discuss a case study of a patient journey involving multiple care organizations, several health professionals and care in both Canada and the United States. By applying patient journey mapping a simplified version of such complexity can be presented in a visual and succinct way, allowing health professionals and managers of healthcare organizations to identify where inefficiencies in care and patient safety issues occur. Furthermore, this mapping can form the basis for optimizing care processes and holds considerable promise for patient-centred healthcare. Implications of using patient journey mapping for improving cancer care and healthcare more generally are discussed. |
| first_indexed | 2024-12-13T14:44:36Z |
| format | Article |
| id | doaj.art-6dbd6b546a5246b5bd626cc43acc6d25 |
| institution | Directory Open Access Journal |
| issn | 2073-7904 2073-7904 |
| language | English |
| last_indexed | 2024-12-13T14:44:36Z |
| publishDate | 2020-12-01 |
| publisher | Hong Kong Bao Long Accounting & Secretarial Limited |
| record_format | Article |
| series | Knowledge Management & E-Learning: An International Journal |
| spelling | doaj.art-6dbd6b546a5246b5bd626cc43acc6d252022-12-21T23:41:30ZengHong Kong Bao Long Accounting & Secretarial LimitedKnowledge Management & E-Learning: An International Journal2073-79042073-79042020-12-0112440541810.34105/j.kmel.2020.12.022A case study of patient journey mapping to identify gaps in healthcare: Learning from experience with cancer diagnosis and treatmentAndre W. Kushniruk0https://orcid.org/0000-0002-2557-9288Elizabeth M. Borycki1https://orcid.org/0000-0003-0928-8867Avi Parush2https://orcid.org/0000-0003-4435-8576University of Victoria, Victoria, BC, CanadaUniversity of Victoria, Victoria, BC, CanadaTechnion - Israel Institute of Technology, Technion City, Haifa, IsraelJourney mapping methods have a number of practical uses. One of the most promising applications in the area of healthcare is to apply patient journey mapping to identify a patient’s pathway through their healthcare journey. Nowhere is this more important than in the area of cancer care. With lengthy wait times in many countries and the complexity of care paths that cancer patients travel, there is ample opportunity to identify both gaps in care as well as opportunities to improve care processes. In this article the authors discuss a case study of a patient journey involving multiple care organizations, several health professionals and care in both Canada and the United States. By applying patient journey mapping a simplified version of such complexity can be presented in a visual and succinct way, allowing health professionals and managers of healthcare organizations to identify where inefficiencies in care and patient safety issues occur. Furthermore, this mapping can form the basis for optimizing care processes and holds considerable promise for patient-centred healthcare. Implications of using patient journey mapping for improving cancer care and healthcare more generally are discussed.https://www.kmel-journal.org/ojs/index.php/online-publication/article/view/454patient journey mappinguser journey mappinghuman factorshealth informationconsumer e-healthhealthcare |
| spellingShingle | Andre W. Kushniruk Elizabeth M. Borycki Avi Parush A case study of patient journey mapping to identify gaps in healthcare: Learning from experience with cancer diagnosis and treatment Knowledge Management & E-Learning: An International Journal patient journey mapping user journey mapping human factors health information consumer e-health healthcare |
| title | A case study of patient journey mapping to identify gaps in healthcare: Learning from experience with cancer diagnosis and treatment |
| title_full | A case study of patient journey mapping to identify gaps in healthcare: Learning from experience with cancer diagnosis and treatment |
| title_fullStr | A case study of patient journey mapping to identify gaps in healthcare: Learning from experience with cancer diagnosis and treatment |
| title_full_unstemmed | A case study of patient journey mapping to identify gaps in healthcare: Learning from experience with cancer diagnosis and treatment |
| title_short | A case study of patient journey mapping to identify gaps in healthcare: Learning from experience with cancer diagnosis and treatment |
| title_sort | case study of patient journey mapping to identify gaps in healthcare learning from experience with cancer diagnosis and treatment |
| topic | patient journey mapping user journey mapping human factors health information consumer e-health healthcare |
| url | https://www.kmel-journal.org/ojs/index.php/online-publication/article/view/454 |
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