Some Factors Influencıng Contınuance Intentıons To Use Electronıc Money Consumers In Indonesia
This study aims at examining the continued intention to use at electronics money consumer. Continued intention to use at electronics money consumer measured by security, trust, and customer satisfaction. This study obtained 162 respondents one of the largest citye in Indonesia, namely the greater ci...
| Main Authors: | , , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
University of Brawijaya
2022-04-01
|
| Series: | APMBA (Asia Pacific Management and Business Application) |
| Subjects: | |
| Online Access: | https://apmba.ub.ac.id/index.php/apmba/article/view/497 |
| _version_ | 1811218390938812416 |
|---|---|
| author | Annisa Puspitasari Nur Khusniyah Indrawati Raditha Hapsari |
| author_facet | Annisa Puspitasari Nur Khusniyah Indrawati Raditha Hapsari |
| author_sort | Annisa Puspitasari |
| collection | DOAJ |
| description | This study aims at examining the continued intention to use at electronics money consumer. Continued intention to use at electronics money consumer measured by security, trust, and customer satisfaction. This study obtained 162 respondents one of the largest citye in Indonesia, namely the greater city of Malang (including City of Malang, Malang Regency, and City of Batu). This study used SEM PLS and measured by SmartPLS 3.3.3. The result from this study are security and trust have a significant influence on the continued intention to use through consumer satisfaction as a mediation. The implication are the importance of increasing the sense of security, trust, and satisfaction of consumers so that they want to reuse electronic money; most consumers within the productive age who are very concerned about the security of electronic money and trusted electronic money institutions; most consumers are women; and it is also important to increase promotion, innovation, use of electronic money, to consumer loyalty of electronic money. |
| first_indexed | 2024-04-12T07:09:36Z |
| format | Article |
| id | doaj.art-6dc30b9e658d486bb6e24686cf356230 |
| institution | Directory Open Access Journal |
| issn | 2252-8997 |
| language | English |
| last_indexed | 2024-04-12T07:09:36Z |
| publishDate | 2022-04-01 |
| publisher | University of Brawijaya |
| record_format | Article |
| series | APMBA (Asia Pacific Management and Business Application) |
| spelling | doaj.art-6dc30b9e658d486bb6e24686cf3562302022-12-22T03:42:41ZengUniversity of BrawijayaAPMBA (Asia Pacific Management and Business Application)2252-89972022-04-0110329130610.21776/ub.apmba.2022.010.03.4268Some Factors Influencıng Contınuance Intentıons To Use Electronıc Money Consumers In IndonesiaAnnisa Puspitasari0Nur Khusniyah Indrawati1Raditha Hapsari2Brawijaya UniversityBrawijaya UniversityBrawijaya UniversityThis study aims at examining the continued intention to use at electronics money consumer. Continued intention to use at electronics money consumer measured by security, trust, and customer satisfaction. This study obtained 162 respondents one of the largest citye in Indonesia, namely the greater city of Malang (including City of Malang, Malang Regency, and City of Batu). This study used SEM PLS and measured by SmartPLS 3.3.3. The result from this study are security and trust have a significant influence on the continued intention to use through consumer satisfaction as a mediation. The implication are the importance of increasing the sense of security, trust, and satisfaction of consumers so that they want to reuse electronic money; most consumers within the productive age who are very concerned about the security of electronic money and trusted electronic money institutions; most consumers are women; and it is also important to increase promotion, innovation, use of electronic money, to consumer loyalty of electronic money.https://apmba.ub.ac.id/index.php/apmba/article/view/497continuance intention to usesecuritytrustand consumer satisfaction |
| spellingShingle | Annisa Puspitasari Nur Khusniyah Indrawati Raditha Hapsari Some Factors Influencıng Contınuance Intentıons To Use Electronıc Money Consumers In Indonesia APMBA (Asia Pacific Management and Business Application) continuance intention to use security trust and consumer satisfaction |
| title | Some Factors Influencıng Contınuance Intentıons To Use Electronıc Money Consumers In Indonesia |
| title_full | Some Factors Influencıng Contınuance Intentıons To Use Electronıc Money Consumers In Indonesia |
| title_fullStr | Some Factors Influencıng Contınuance Intentıons To Use Electronıc Money Consumers In Indonesia |
| title_full_unstemmed | Some Factors Influencıng Contınuance Intentıons To Use Electronıc Money Consumers In Indonesia |
| title_short | Some Factors Influencıng Contınuance Intentıons To Use Electronıc Money Consumers In Indonesia |
| title_sort | some factors influencing continuance intentions to use electronic money consumers in indonesia |
| topic | continuance intention to use security trust and consumer satisfaction |
| url | https://apmba.ub.ac.id/index.php/apmba/article/view/497 |
| work_keys_str_mv | AT annisapuspitasari somefactorsinfluencıngcontınuanceintentıonstouseelectronıcmoneyconsumersinindonesia AT nurkhusniyahindrawati somefactorsinfluencıngcontınuanceintentıonstouseelectronıcmoneyconsumersinindonesia AT radithahapsari somefactorsinfluencıngcontınuanceintentıonstouseelectronıcmoneyconsumersinindonesia |